Senior Care Solutions Specialist

Role Overview:

• This is a full-time, hourly, remote position reporting to the Sales Manager, with a set schedule and every fourth weekend rotation.
• You'll handle inbound and outbound calls, emails, chat, and texts to connect with potential clients and explain how Home Instead can support aging at home.

Key Responsibilities:

• Partner with marketing and product teams to develop, pilot, and refine new service offerings, delivering early-stage pitches and collecting client feedback.
• Navigate complex customer situations independently, tailoring recommendations that balance empathy with business goals.
• Collaborate cross-functionally with operations, care coordination, and marketing to ensure follow-through on commitments and pilot initiatives.

What We're Looking For:

• 5+ years of phone-based sales or customer service experience (inbound and outbound), with a bachelor's degree preferred.
• Experience developing sales strategies and a track record of thriving in a metrics-driven environment.
• Empathetic communication skills and the ability to coach and mentor team members on new strategies.

Compensation:

• Hourly hiring range is $24.20 – $28.85, plus a variable bonus of $10,000 - $15,000.
• This role offers the opportunity to work remotely while making a meaningful impact in the aging care industry.