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Coaching
Operational Leadership:
- Supervise patient-facing employees and contractors delivering telehealth visits.
- Lead daily operational huddles, shift readiness, and real-time issue resolution.
- Monitor staffing coverage and schedules to meet service-level targets.
Performance & KPI Management:
- Own key operational KPIs such as visit completion, productivity, and wait time.
- Analyze performance trends and drive corrective action through coaching.
Quality & Compliance:
- Reinforce standardized telehealth workflows and HIPAA compliance.
- Ensure teammates follow escalation pathways for clinical and operational issues.
CareTalk Health
CareTalk Health is a fully remote virtual medical practice that partners with Medicare Advantage plans to deliver Annual Wellness Visits and close care gaps. It is a fast-growing telehealth organization with a nationwide clinical workforce.