Similar Jobs
See allQuality Assurance Specialist
Unknown
Global
Attention To Detail
Communication
CRM
Quality Compliance & AI Operations Analyst
Vida
US
SQL
HIPAA
Lean Six Sigma
Call Center Operations Manager
TP
US
Microsoft Excel
Strategic Planning
Process Improvement
Quality Assurance Specialist
Owner
Global
Customer Success
Quality Assurance
Salesforce
Help Desk Manager
IronMountain Solutions
US
Statistical Analysis
Key Responsibilities:
- Audit call quality: Review inbound and outbound calls, monitoring at least 5% of each assigned agent's calls monthly.
- Coach and support employees: Provide performance feedback, lead virtual coaching sessions, and participate in training.
- Evaluate compliance: Monitor adherence to scheduling procedures, policies, and HIPAA standards.
Qualifications:
- High school diploma or GED with minimum 1 year healthcare administrative experience.
- Proficiency in Microsoft 365 and strong customer service skills.
- Preferred 2 years call center and leadership experience.
Additional Information:
- Health & Welfare up to $5.43 per hour per Service Contract Act.
- Full-time positions eligible for medical, dental, vision, life insurance, 401k, PTO, and annual bonus.
International SOS Government Medical Services
International SOS Government Medical Services supports healthcare programs that improve patient care and operational readiness. Founded in 1984, the company operates in over 90 countries and delivers healthcare, medical assistance, emergency response, and workforce support worldwide.