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Key Responsibilities:
- Audit inbound and outbound customer phone calls and email exchanges.
- Evaluate accuracy, tone, professionalism, and adherence to company standards.
- Identify performance trends, coaching opportunities, and recurring issues.
Qualifications:
- Strong attention to detail and listening skills.
- Previous experience in QA, customer support, or call center environments preferred.
- Comfortable working with QA tools, CRMs, and call recording systems.
Additional Details:
- Remote work from anywhere.
- Contract position with monthly compensation.
- Focus on improving customer experience and service quality.