Similar Jobs
See allQuality Manager (Remote | Telehealth)
CareTalk Health
US
RN License
Quality Management
Data Analysis
HelpLine Quality Assurance Specialist (English)
Postpartum Support International
US
Quality Assurance
Active Listening
Crisis Management
Customer Operations Associate
Kairon Health
US
Operations
Written Communication
Data Analysis
Senior Manager, Quality
Dearest Care
US
SQL
Data Analytics
Healthcare Operations
Senior Clinical Quality Nurse
Oscar Health
US
Registered Nurse
Utilization Review
Google Sheets
Your Role:
- Play a key role in ensuring the Enrollment Team delivers high-quality, compassionate interactions with prospective members.
- Conduct call audits, review QA Coordinator evaluations, and lead calibration sessions to ensure scoring consistency.
- Act as a Subject Matter Expert, using data and AI to identify trends and recommend improvements.
What You'll Do:
- Develop deep understanding of Thyme Care’s systems, Enrollment workflows, QA rubrics, and quality philosophy.
- Conduct call audits, review audits for accuracy, and lead calibration sessions with QA Coordinators and Team Leads.
- Analyze QA data, recommend rubric updates, and help train and optimize the AI-powered QA platform.
What Leads To Success:
- 5+ years of call center quality assurance experience, ideally in healthcare, with expertise in auditing and process improvement.
- Strong analytical and technical skills, including spreadsheet proficiency and comfort with AI platforms.
- Empathy, communication, and a bias toward action, with a commitment to Thyme Care’s mission of supporting people through cancer.
Thyme Care
Thyme Care is a market-leading value-based oncology care enabler that partners with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for people with cancer. They are a tech-native organization with a culture centered on human connection, innovation, and continuous improvement, serving thousands of patients across the country.