Quality Manager (Remote | Telehealth)

CareTalk Health

Remote regions

US

Salary range

$83,000–$93,000/yr

Benefits

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Quality Program Oversight:

  • Set quality strategy and roadmap in partnership with the SVP of Clinical Services.
  • Monitor HEDIS and other quality measures, aligning review activity to close gaps.
  • Define and maintain audit criteria, scorecards, and standards across all channels.

Team Leadership:

  • Hire, supervise, and develop Quality Reviewers, managing workload and performance.
  • Conduct calibration sessions and provide coaching on chart review and call evaluation.
  • Own performance management, including one-on-ones and development plans.

Data Development & Analysis:

  • Design and maintain quality dashboards and reporting tools.
  • Build datasets to identify trends and root causes, using Excel and BI tools.
  • Present findings and recommendations to executive leadership.

Coaching, Compliance & Cross-Functional Work:

  • Partner with clinical leadership to design improvement plans and targeted education.
  • Ensure documentation and interactions meet internal standards and regulatory requirements.
  • Collaborate with operations, compliance, and QA teams to align metrics and workflows.

CareTalk Health

CareTalk Health is a fully remote, nationwide virtual medical practice partnering with Medicare Advantage plans to deliver Annual Wellness Visits and close care gaps. We are a growing, collaborative team focused on making virtual care simple, reliable, and human.

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