Drive the evolution of clinical operations, ensuring seamless, high-quality care delivery while scaling processes to support rapid growth. You will work closely with cross-functional teams, including product, technology, clinical leadership, and business development, to design and implement a robust operational framework for our team of Nurse Practitioners and Physician Assistants.

You’ll build and lead our telehealth operations from the ground up, setting the foundation for scalable, compliant, high-impact care delivery. Key responsibilities include designing and launching a scalable telehealth practice that enables community-based organizations to deliver and bill for CHW services. You will build workflows, compliance infrastructure, staffing models and documentation protocols aligned with state and federal requirements.

As the VP of Clinical Quality, Operations, and Innovation, oversee all clinical aspects of the organization, ensuring the highest standards of clinical quality, managing clinical operations, driving regulatory compliance, and fostering clinical innovation. This role shapes the future of virtual mental health and wellness services at BetterHelp, meeting the evolving needs of clients and stakeholders.