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Quality Assurance & Volunteer Support:
- Review HelpLine Contact Forms for consistency, policy adherence, and quality.
- Identify learning opportunities and provide direct feedback to volunteers.
- Support volunteer development through protocol reminders and improvement resources.
Direct Help Seeker Support:
- Respond to calls and texts with compassion and active listening, prioritizing presence over problem-solving.
- Offer emotional support and resource options aligned with PSI's peer support model.
- Recognize when to escalate beyond the non-clinical, non-crisis scope of the role.
Documentation & Collaboration:
- Complete accurate iCarol Contact Forms for every interaction.
- Communicate proactively via Slack and attend team meetings.
- Maintain confidentiality and use only approved PSI systems and platforms.
Postpartum Support International
PSI provides peer support, education, and resources for perinatal mental health. The organization operates a HelpLine staffed by volunteers and specialists, fostering a collaborative culture focused on growth and quality.