Empathetically handle live inbound calls from members, providing guidance on services, eligibility, and benefits.
Perform elevated technical troubleshooting and collaborate with providers and internal teams to resolve issues.
Document interactions accurately and maintain high standards for handling sensitive information.
Foodsmart is a digital platform that connects members with dietitians and food benefits to improve health outcomes. With 3 million members and a $200M investment, they have a collaborative, mission-driven culture.
Mentor and support the quality assurance team to enhance skills and drive motivation.
Evaluate calls to ensure adherence to scripts, SOPs, and compliance regulations.
Generate reports on call quality scores and provide data-driven insights to management.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply about their work and each other.
Perform quality assurance monitoring for all departments within the call center, including Operations, Enrollments, Customer Success, and Settlements Teams.
Evaluate customer interactions across phone, social media, email, and chat, and develop metrics for excellence to measure performance.
Create and track accurate, timely quality-monitoring reports, and communicate detailed feedback to all teams.
Above Lending is a next-generation financial services company that provides customized lending solutions to help everyday Americans break the cycle of high-cost debt and achieve financial well-being. The company is growing quickly and fosters a culture grounded in compliance, ethics, and technology built around the people it serves.
Support members via phone, email, and chat with empathy and professionalism.
Guide members to mental health resources and provide crisis support.
Meet performance metrics including service level agreements and customer satisfaction scores.
Care.com is a consumer tech company on a mission to help families find great care for loved ones. Available in over 20 countries, it is the world's leading platform for family care, with a culture that values empathy and helping hands.
Oversee quality assurance and evaluate performance of Hotline Counselors, providing administrative supervision and guidance to optimize service delivery for pregnant and postpartum individuals.
Deliver direct telephonic, text, and web chat support to clients, performing rapid assessment of complex perinatal health situations and formulating intervention strategies.
Manage operational schedule, conduct performance evaluations, and lead workforce management activities for a team of 20-25 counselors in a 24/7 remote environment.
Postpartum Support International (PSI) is a non-profit organization dedicated to promoting awareness, prevention, and treatment of mental health issues related to childbearing. The organization has a passionate team of staff and volunteers committed to supporting families and improving outcomes for pregnant and postpartum individuals.
Monitor the Crisis Support Services (CSS) request channel and respond to students in crisis or potential crisis situations.
Assess learner needs and refer them to appropriate community resources such as food banks, mental health providers, or medical bill relief funds.
Conduct follow-up outreach when needed and document interactions, ensuring students receive appropriate support.
InsideTrack is a mission-driven nonprofit organization that uses coaching to provide holistic support to students, helping them achieve educational and career goals. Since 2001, the organization has served 3.6 million students and partnered with over 425 institutions, and its culture promotes diversity, inclusion, personal growth, and work-life balance.
Deliver a respectful, compassionate experience for every caller, aiming for one-call resolution.
Complete crisis screening assessments and coordinate with crisis teams when immediate intervention is needed.
Manage and track referrals in Salesforce, including conducting outbound follow-up calls.
Centerstone is a nonprofit behavioral health system providing mental health and substance use disorder treatments. With thousands of employees, it is a dynamic, well-established organization focused on delivering care that changes people's lives.
Provide high-touch operational support and specialized coordination across customer workflows.
Manage complaint and escalations investigations and resolution end to end.
Collaborate cross functionally with internal teams to resolve issues and advocate for clients.
Lyra Health provides evidence-based mental health care, serving over 20 million people globally. The company has published more than 35 peer-reviewed studies and delivered unmatched outcomes.
Provide high-quality support to BetterHelp's therapist network, handling 500–600 tickets per week with efficiency and accuracy.
Resolve escalated and complex issues through cross-team collaboration, identifying trends to improve processes.
Maintain deep platform knowledge and support initiatives that enhance therapist engagement and satisfaction.
BetterHelp is the world's largest online therapy service, founded in 2013 to remove traditional barriers to mental health care. With a network of over 30,000 licensed therapists, the company fosters a diverse, supportive culture that invests heavily in employee well-being and professional development.
Evaluate recorded inbound and outbound calls for customer service and technical performance within a military healthcare setting.
Document deficiencies and coaching opportunities, identify trends, and ensure calls meet procedural requirements.
Participate in calibration sessions and develop subject matter expertise to support call quality policies and procedures.
International SOS Government Medical Services supports healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, the company operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide.
Provide telephonic clinical intakes and triage by addressing client concerns and referring them to appropriate resources such as therapists or counselors.
Ensure adherence to departmental protocols, best practices, and customer requirements to maintain compliance and high-quality service delivery.
Maintain complete and accurate documentation of cases within a proprietary database while collaborating with internal teams to ensure continuity of care.
ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, they have combined the best in technology with unmatched human expertise, serving more than 75,000 customers worldwide and touching over 160 million lives across 200 countries.
Own daily execution and delivery of Media Intelligence Digests across a portfolio of client accounts.
Perform detailed quality assurance reviews to ensure accuracy and completeness before delivery.
Troubleshoot delivery issues in real time and coordinate revisions with clients and teams.
Muck Rack is a leading SaaS platform for public relations and communications professionals, enabling organizations to build trust and demonstrate earned media value. The company is founder-controlled, fully distributed, and has won multiple culture awards.
Conduct rapid and comprehensive literature reviews on perinatal mental health topics.
Identify, evaluate, and summarize peer-reviewed research and clinical guidelines.
Translate scientific findings into clear, accessible language for diverse audiences.
Postpartum Support International (PSI) promotes awareness, prevention, and treatment of perinatal mental health issues. It is a nonprofit organization with a dedicated team of staff and volunteers, operating the National Maternal Mental Health Hotline.
Act as a reliable operational partner for enterprise partners, managing complex account configurations and routine updates.
Respond to customer questions and troubleshoot basic technical issues via email in a timely, friendly manner.
Follow detailed Standard Operating Procedures and perform data entry tasks with speed and precision.
Brightwheel is the largest platform in early education, trusted by millions of educators and families every day. It is a three-time Cloud 100 company with a distributed team across US time zones.
Drive cross-functional collaboration and track progress using project management tools to ensure on-time delivery of objectives.
Conduct audits of call and email communications to assess quality and accuracy, compiling feedback summaries for management.
Support patient-focused teams with quality improvement initiatives and maintain documentation such as SOPs and protocols.
Natera is a global leader in cell-free DNA testing for oncology, women's health, and organ health. The team consists of highly dedicated statisticians, geneticists, doctors, and other professionals from world-class institutions, fostering a culture of hard work and growth.
Own the recipient support experience across Emergency Cash programs, designing systems and leading the call center function.
Build and maintain standardized operating procedures, quality standards, and playbooks for consistent recipient support.
Partner with Product and Engineering to improve technology and oversee AI-powered support systems.
GiveDirectly delivers cash transfers directly to people living in poverty. They have delivered over $1B to 2+ million people across 15 countries since 2011, with a candid, analytical, and non-hierarchical culture.
Monitor agent performance in quality, productivity, and attendance to maintain QA scores above 9%.
Provide frequent coaching based on QA feedback, metrics, and ticket observations.
Handle escalations, ensure schedule adherence, and maintain coaching logs.
Clipboard is on a mission to uplift communities through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, the company is a remote-first team of over 1,000 people and has been profitable since 2022.
Provide professional, empathetic phone support to patients and customers throughout the sleep testing process.
Troubleshoot equipment issues and coordinate scheduling for overnight studies with attention to detail.
Document interactions accurately, escalate concerns, and maintain confidentiality per HIPAA requirements.
Beacon Biosignals is transforming precision medicine for the brain with an at-home EEG platform for clinical development and diagnostics. They have nearly 100,000 patients in their Clinico-EEG database and foster a collaborative, patient-focused culture.
Communicate with members via phone and email, providing empathetic support and solutions.
Accurately document interactions and collaborate with the team to share best practices.
Handle a high volume of inbound calls with a solution mindset and people-focused approach.
Achieve is a leading digital personal finance company helping people move from struggling to thriving with personalized financial solutions. We have over 3,000 employees in mostly hybrid and remote roles across the United States, with a culture focused on empathy and inclusion.
Provide warm, empathetic responses to incoming calls from students needing support or who may be in crisis.
Complete risk assessments and de-escalate crisis intensity to prevent self-harm or harm to others.
Collaborate with students to develop a plan for safety and recommend next steps.
Mantra Health partners with universities to provide teletherapy and crisis support for college students. The company has raised $34 million and serves students nationwide, with a mission-driven culture focused on student well-being.