Sleep Study Support Specialist

What you will be doing:

• Work within the SleepView Direct department on a second shift, primarily remote with occasional on-site meetings.
• Provide equipment coverage, troubleshooting, and patient assistance before and after overnight studies.
• Answer patient and customer questions regarding services, scheduling, testing, and next steps.

What success looks like:

• Take thorough notes documenting interactions and follow-up needed.
• Monitor outbound calls and test scheduling to ensure timely support.
• Collaborate cross-functionally to resolve issues and support operational goals.

What you will bring:

• 2+ years of experience in a sleep center or patient-facing role.
• Strong verbal and written communication skills with empathy.
• Ability to work independently in a remote environment and handle PHI securely.