Provide exceptional customer service across email, chat, and social media to support and nurture user relationships.
Respond to user complaints and inquiries, practicing conflict resolution and effective communication.
Assist Regulatory Operations and Compliance with ad hoc requests and fraud reviews.
Sleeper is a sports-focused games platform with messaging at its core, creating a digital playground for sports fans. The company is young and energetic with a small, passionate team focused on quality over quantity.
Handle patient inquiries via phone, email, and SMS, providing status updates and technical support.
Navigate multiple software systems and use a knowledgebase to resolve issues quickly.
Achieve performance metrics including CSAT scores and error rates within 90 days.
Phil is a health-tech startup that provides a patient support platform for prescription management. It is a fast-growing company with a remote-first culture.
Act as the clinical and administrative lead for Cooper 365, handling phone matters, patient check-in/out, and appointment scheduling.
Provide medical assistant support including vital screening, EHR maintenance, document scanning, and ensuring patient paperwork is completed.
Manage referrals, recertifications, prior authorizations, and escalate and resolve patient complaints independently.
Cooper University Health Care is a healthcare provider committed to delivering extraordinary care through clinical innovation and advanced technologies. It offers a comprehensive benefits program and opportunities for professional growth, positioning itself as a top employer in South Jersey.
Provide responsive and professional customer support via phone, email, and chat for patients and healthcare professionals.
Resolve inquiries efficiently, follow established processes, and document interactions accurately.
Manage service levels, exercise sound judgment, and adapt to evening and weekend shifts.
They are a pediatric healthcare company focused on improving access to convenient, high-quality care. They value reliability, optimism, adaptability, and continuous learning in a collaborative remote environment.
Process medical record requests accurately and efficiently according to established procedures.
Manage incoming requests through multiple channels and ensure timely completion within required service timelines.
Respond to patient questions and requests through phone communication with professionalism and empathy.
Our partner supports the healthcare ecosystem by helping patients, providers, and organizations access critical medical information efficiently and securely. They offer a supportive, mission-driven environment with opportunities for growth and development.
Ensure compliance with healthcare privacy and collection regulations, including HIPAA and FDCPA.
Jobgether is a platform using AI-powered matching to connect candidates with hiring companies. It operates as a recruitment intermediary, focusing on efficient and objective candidate review.
Respond to referral sources and coordinate delivery of sleep therapy equipment.
Follow up with patients to assess service quality and ensure compliance through phone, email, and text.
Document all interactions and maintain accurate patient data in internal systems.
This company provides sleep therapy equipment coordination and patient support services. Team size and culture are not specified, but the role emphasizes collaboration and a patient-focused environment.
Perform manual review and scoring of home sleep studies in accordance with AASM guidelines and company protocols.
Ensure scoring accuracy and meet productivity expectations in a high-volume workflow.
Collaborate with clinical team and participate in quality assurance initiatives to maintain scoring consistency.
Sleep Doctor helps millions get a full night's rest by combining clinical expertise with consumer-first experiences across SleepDoctor.com, SleepFoundation.org, and SleepApnea.org. The company is growing rapidly and committed to a human-first culture with a focus on relentless progress and teamwork.
Provide timely technical support, guidance, and platform education to patients via email and phone.
Use patient feedback to help shape the future of the PocketHealth platform.
Work collaboratively in a fast-paced startup environment to support over 2 million patients.
PocketHealth is a patient-centric platform that enables hospitals and clinics across North America to share imaging records digitally with patients, instantly and securely. The company serves over 800 hospitals and clinics and has a fast-paced startup culture that values empathy, diversity, and inclusion.
Serve as a trusted partner to patients throughout their sleep care journey, from PAP therapy initiation to long-term follow-up.
Troubleshoot PAP devices and monitor adherence using digital tools and remote software.
Collaborate with a dynamic team to improve patient outcomes and redefine sleep health.
Dreem Health is America's leading digital sleep clinic, providing home-based sleep testing and telehealth treatment. The company is part of an international team across the US, Paris, Belgium, and Vienna, and values clarity, mutual reliance, and optimism.
Provide patient-centered sleep apnea care and manage PAP therapy from initiation to long-term follow-up.
Use your RPSGT or RRT certification to monitor adherence, troubleshoot devices, and support patients.
Work with a dynamic team using digital tools and EMR systems to improve sleep treatment access.
Sunrise Group builds the future of sleep health by combining breakthrough technology with expert care. They started in 2015 and have grown into a complete sleep health company, delivering care directly to patients through Dreem Health.
Support the Care Advice Line call queue after hours, weekends, and holidays, answering calls promptly and accurately.
Triage and transfer calls to RNs, providers, or 911 as needed, while charting in EMR and maintaining patient communications.
Provide patient education, referrals, and scheduling assistance to support care coordination and proactive health management.
Privia Health is a technology-driven national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices and improve patient experiences. The company is led by top industry talent and physician leadership, focusing on reducing healthcare costs and improving outcomes.
Assist with customer outreach calls to encourage scheduling of annual visits.
Provide accurate information, resolve problems, and document inquiry details comprehensively.
Maintain a helpful, caring, and empathetic attitude with effective verbal and written communication.
Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to various locations. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world.
Provide courteous, professional assistance to patients via phone, email, and chat, addressing inquiries and troubleshooting issues.
Educate customers on Cadence technology features and benefits to maximize device usage.
Execute patient engagement and retention initiatives, document interactions, and escalate concerns to care teams.
Cadence is a clinical AI company automating the treatment of chronic disease. Serving over 100,000 patients with 20+ health system partnerships, it's a TIME Top 100 HealthTech and LinkedIn Top Startup.
Handle inbound calls with professionalism, resolving issues and answering inquiries.
Troubleshoot technical problems and document interactions accurately.
Upsell products and services while maintaining a positive customer experience.
MCI is a tech-enabled business services company delivering Customer Experience, BPO, and cloud solutions across industries like healthcare, retail, and finance. With over 10,000 employees, we foster a culture of growth, learning, and diversity.
Serve as a primary point of contact for patients through phone, email, and in-app messaging.
Partner with cross-functional teams to ensure coordinated support throughout the care journey.
Resolve non-clinical inquiries while delivering a positive, patient-centered experience.
Sunrise Group is building the future of sleep health by combining breakthrough technology with expert care. The company has grown from a single innovation into a complete sleep health company with an international team across the US, France, and Belgium, and values clarity, trust, collaboration, and compassion.
Represent Noctrix in direct virtual patient interactions, including application training, product demonstrations, and proactive and reactive therapy support.
Serve as a consultant to clinicians and technicians during implementation and calibration sessions to ensure smooth integration.
Capture therapy support needs and provide feedback to product management and development teams.
Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience.
Connect with customers via phone, email, chat, and social media to resolve their questions or concerns.
Calmly de-escalate issues and escalate interactions when necessary.
Track all call-related information for auditing and reporting purposes.
TP is a global digital business services company that delivers advanced, digitally powered business services to help brands streamline their business. With over 500,000 employees speaking 300+ languages, they foster an inclusive and diverse culture.
Empathetically handle live inbound calls from members, providing guidance on services, eligibility, and benefits.
Perform elevated technical troubleshooting and collaborate with providers and internal teams to resolve issues.
Document interactions accurately and maintain high standards for handling sensitive information.
Foodsmart is a digital platform that connects members with dietitians and food benefits to improve health outcomes. With 3 million members and a $200M investment, they have a collaborative, mission-driven culture.
Manage inbound and outbound patient communications to resolve billing questions and account balances.
Conduct account investigations and follow-up activities to ensure timely resolution of outstanding balances.
Support daily patient account operations within a collaborative practice operations environment.
Jobgether is an AI-powered job matching platform connecting candidates with hiring companies. It uses technology to review applications efficiently and fairly, supporting a fair hiring process.