Source Job

• Provide personalized onboarding and ongoing adherence support to patients and caregivers throughout their treatment journey.
• Coordinate insurance coverage verification, reimbursement support, and financial assistance enrollment for eligible patients.
• Serve as the primary point of contact for healthcare providers, resolving access barriers and ensuring seamless coordination with internal teams.

The partner company provides comprehensive non-clinical patient support for individuals managing rare and ultra-rare diseases. They foster a collaborative, patient-focused culture with a remote work environment and a commitment to improving healthcare access.

• Drive sales of Nidra Therapy through proactive outbound and inbound communication with potential customers via multiple channels.
• Educate prospective customers on benefits of Nidra Therapy compared to traditional treatments and competitive products.
• Maintain detailed records of customer interactions and manage the sales process within the Salesforce CRM system.

Noctrix Health redefines treatment for chronic neurological disorders with clinically validated therapeutic wearables. The team of medical device specialists, neuroscientists, and consumer electronics engineers is mission-driven to transform healthcare and improve lives.

• Partner with senior client service managers to support client accounts throughout implementation and ongoing service delivery.
• Assist with project coordination, tracking timelines, deliverables, and client requirements.
• Serve as a key point of contact between internal teams and client stakeholders to facilitate effective communication.

The company specializes in client service and support solutions for the healthcare sector. It offers a remote-first culture with a focus on collaboration, innovation, and professional growth.

• Handle inbound calls and chat boxes from members regarding Sidecar Health’s products and services.
• Provide excellent customer service in a timely manner while building rapport and maintaining positive relationships.
• Handle issues and complaints, and maintain policies and standard operating procedures.

Sidecar Health is redefining health insurance with a mission to make excellent healthcare affordable and accessible for everyone. The team consists of passionate individuals from diverse backgrounds including tech leaders and healthcare professionals, all driven to fix a broken system.

• Connect with customers via phone, email, chat, and social media to resolve their questions or concerns.
• Calmly de-escalate issues and escalate interactions when necessary.
• Track all call-related information for auditing and reporting purposes.

TP is a global digital business services company that delivers advanced, digitally powered business services to help brands streamline their business. With over 500,000 employees speaking 300+ languages, they foster an inclusive and diverse culture.

• Provide courteous, professional assistance to patients via phone, email, and chat, addressing inquiries and troubleshooting issues.
• Educate customers on Cadence technology features and benefits to maximize device usage.
• Execute patient engagement and retention initiatives, document interactions, and escalate concerns to care teams.

Cadence is a clinical AI company automating the treatment of chronic disease. Serving over 100,000 patients with 20+ health system partnerships, it's a TIME Top 100 HealthTech and LinkedIn Top Startup.

• Take inbound calls from patients, providers, and members to assist with healthcare needs, insurance questions, and triage support.
• Provide empathetic, patient-focused service in a remote environment, managing calls that may involve emergent situations.
• Support members with insurance navigation, including changing primary care physicians, locating urgent care clinics, and obtaining prescription authorizations.

Carenet Health has pioneered healthcare consumer engagement for over 30 years, interacting with 1 in 3 Americans daily to deliver positive experiences and improve outcomes. We foster a culture of collaboration, creativity, and accountability, empowering growth through trust and opportunity.

• Handle patient inquiries via phone, email, and SMS, providing status updates and technical support.
• Navigate multiple software systems and use a knowledgebase to resolve issues quickly.
• Achieve performance metrics including CSAT scores and error rates within 90 days.

Phil is a health-tech startup that provides a patient support platform for prescription management. It is a fast-growing company with a remote-first culture.

• Handle incoming calls in a fast-paced call center environment, assisting members with benefits, eligibility, and claims inquiries.
• Maintain composure and positivity while de-escalating challenging situations and managing relationships with members.
• Apply standard operating procedures and recommend process improvements for a better member experience.

Blue Cross and Blue Shield of Minnesota is a nonprofit health insurance company committed to transforming healthcare. It is one of the most recognized healthcare brands in Minnesota with a large network of doctors and a culture based on collaboration and integrity.

• Lead and develop a team of Patient Success Advocates, providing coaching and performance management.
• Monitor team metrics like volume, response times, and patient satisfaction to drive improvements.
• Serve as escalation point for complex patient interactions and collaborate cross-functionally.

Cadence is a clinical AI company that automates the treatment of chronic disease. It partners with 20+ leading health systems, serves over 100,000 patients, and has been recognized by TIME and LinkedIn as a top startup.

• Support patients through sensitive financial conversations and help improve healthcare payment experiences.
• Manage patient account interactions, resolve billing questions, and negotiate payment arrangements.
• Ensure compliance with healthcare privacy and collection regulations, including HIPAA and FDCPA.

Jobgether is a platform using AI-powered matching to connect candidates with hiring companies. It operates as a recruitment intermediary, focusing on efficient and objective candidate review.

• Manage referrals and guide participants through the enrollment process with compassion and accuracy.
• Provide empathetic communication and support to participants via phone, text, and other channels.
• Collaborate with clinical and operational teams to track performance and improve engagement.

The partner company is a healthcare organization that provides participant success services. It offers a supportive, mission-driven culture with a focus on quality and empathy.

• Provide timely technical support, guidance, and platform education to patients via email and phone.
• Use patient feedback to help shape the future of the PocketHealth platform.
• Work collaboratively in a fast-paced startup environment to support over 2 million patients.

PocketHealth is a patient-centric platform that enables hospitals and clinics across North America to share imaging records digitally with patients, instantly and securely. The company serves over 800 hospitals and clinics and has a fast-paced startup culture that values empathy, diversity, and inclusion.

• Deliver exceptional member support via phone, chat, and email.
• Educate members on their healthcare benefits and claims, helping them maximize their Garner benefit.
• Handle complex and sensitive conversations with professionalism, empathy, and patience.

Garner Health is a healthcare technology company reimagining how healthcare works in the U.S. by partnering with employers to redesign benefits using data-driven insights. It is one of the fastest-growing healthcare technology companies in the country, building a team of mission-driven individuals focused on making a meaningful impact on healthcare at scale.

• Handle inbound and outbound communications with healthcare providers and members via phone, email, chat, and portals.
• Provide accurate and empathetic support by researching and resolving inquiries, reviewing claims, and verifying coverage.
• Document all interactions in CRM systems and collaborate with internal teams to ensure efficient issue resolution.

Our partner is a healthcare services company focused on improving provider and member experiences. They offer a supportive culture with professional training and development opportunities for their remote team.

• Serve as the primary point of contact for members by handling inbound phone calls and providing timely support via email and SMS.
• Deliver a concierge-level experience by answering questions, resolving issues, and guiding members through the Lifeforce journey with empathy.
• Navigate multiple systems, document interactions accurately, and collaborate with clinical, diagnostic, and operations teams to ensure seamless member experiences.

Lifeforce is a longevity medicine program that provides comprehensive diagnostics, clinical experts, health coaches, and personalized protocols to help people optimize their health. The company is a fast-paced, fully remote startup with a concierge-level customer experience culture.

• Make outbound and receive inbound calls to Medicare clients to retain business and resolve issues.
• Cross-sell ancillary products and identify new business opportunities while delivering exceptional customer service.
• Navigate multiple systems, complete case management in Salesforce, and meet department performance goals.

Spring Venture Group is a leader in Medicare health insurance distribution, guiding people through finding the right coverage. The company offers an incredible culture, competitive benefits, and a diverse, inclusive team environment.

• Manage inbound and outbound patient communications to resolve billing questions and account balances.
• Conduct account investigations and follow-up activities to ensure timely resolution of outstanding balances.
• Support daily patient account operations within a collaborative practice operations environment.

Jobgether is an AI-powered job matching platform connecting candidates with hiring companies. It uses technology to review applications efficiently and fairly, supporting a fair hiring process.

• Connect with consumers to resolve delinquent account issues and negotiate solutions.
• Work remotely with a competitive hourly rate plus commission and paid training.
• Utilize strong communication and problem-solving skills in a fast-paced call center environment.

AllianceOne, a subsidiary of Teleperformance, provides contact center management and accounts receivable solutions. As a global leader, they foster a culture of growth and enthusiasm, seeking over-achievers to join their team.

• Engage with inbound customer inquiries and identify needs through consultative sales interactions.
• Achieve sales targets by promoting products and services and communicating value effectively.
• Build strong customer relationships through active listening, empathy, and problem-solving.