Own the daily execution and delivery of Media Intelligence Digests, ensuring clients receive accurate, high-quality intelligence on time.
Partner closely with Editorial, Customer Success, and Product teams to deliver an exceptional client experience.

Key Responsibilities:

Perform detailed quality assurance reviews before digest delivery.
Monitor client review windows, coordinate revisions, and ensure changes are completed quickly.
Identify opportunities to improve workflows and operational processes.

What We're Looking For:

1+ years of experience in time-sensitive operational workflows in customer support or similar.
Exceptional attention to detail and strong quality assurance mindset.
Excellent written communication and organizational skills.

Muck Rack

Muck Rack is a leading SaaS platform for public relations and communications professionals, enabling organizations to build trust and demonstrate earned media value. The company is founder-controlled, fully distributed, and has won multiple culture awards.

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