Deliver exceptional customer experiences through email, chat, and occasional calls, turning every interaction into a WOW moment.
Own customer issues from start to finish, experimenting in test environments to resolve problems and uncover product insights.
Anticipate customer needs with tailored solutions and consistently hit performance goals around productivity and satisfaction.
TeamSnap is a sports communication platform that takes the work out of play in youth sports. We're a remote-first company known for a culture of trust, accountability, and inclusivity, consistently named a best place to work.
Conduct quality assurance reviews of HelpLine interactions and provide direct, constructive feedback to volunteers.
Provide unbiased, nonjudgmental perinatal mental health peer support and manage the HelpLine queue during surges.
Document all interactions in iCarol and collaborate with the team to ensure consistent, high-quality support.
PSI provides peer support, education, and resources for perinatal mental health. The organization operates a HelpLine staffed by volunteers and specialists, fostering a collaborative culture focused on growth and quality.
Own the full support queue end-to-end, handling Tier 1 and Tier 2 conversations via Intercom.
Maintain and optimize Intercom's AI-driven automations, workflows, and help center content.
Surface recurring issues to Product and keep SLA metrics healthy.
HowGood is a mission-driven, product-led organization scaling a B2B SaaS platform for supply chain mapping and decarbonization in the food industry. They are a lean, collaborative team focused on sustainability, with a strong culture of empowerment and diversity.
Own the Help Center, support macros, and voice and tone standards to improve consistency and reduce contact rate.
Benepass is a fintech platform that helps companies reimagine how they take care of their people by offering customizable benefits. Backed by top investors and having raised $75M, they are a high-growth company with a remote-first culture and a commitment to inclusion.
Evaluate AI-generated customer support materials against quality rubrics.
Review documents, spreadsheets, and presentations for accuracy and consistency.
Provide structured feedback to improve AI system performance.
The company is a partner firm specializing in AI system development and evaluation. It operates remotely with a focus on professional expertise and flexible contract work.
Act as a reliable operational partner for enterprise partners, managing complex account configurations and routine updates.
Respond to customer questions and troubleshoot basic technical issues via email in a timely, friendly manner.
Follow detailed Standard Operating Procedures and perform data entry tasks with speed and precision.
Brightwheel is the largest platform in early education, trusted by millions of educators and families every day. It is a three-time Cloud 100 company with a distributed team across US time zones.
Respond to customer support requests during overnight PST hours, primarily Tier 1 support for Parkade users.
Identify root causes of straightforward issues, troubleshoot, and provide clear next steps.
Maintain accurate documentation and escalate issues when necessary.
Frontier is a subsidiary of Fresh Prints, a fully remote, 150-person company based in New York. We help companies grow full-time, cross-functional teams abroad.
Own and manage customer tickets from intake to resolution or escalation.
Troubleshoot customer-reported issues directly, resolving what you can without waiting.
Communicate proactively, flagging blockers and risks before they become problems.
GridUnity is the industry leader in interconnection life cycle management, delivering cutting-edge software solutions that eliminate bottlenecks in the interconnection process. We are a lean, fast-moving team that values bold thinking, reliability, and continuous learning.
Manage the daily queue of comments, tasks, and emails from key accounts, ensuring first response within 2 business hours and resolution within 24-48 hours.
Triage and resolve inbound tickets including record status, document delivery, billing, and how-to inquiries without escalation.
Recognize and escalate technical issues to the appropriate owner, and keep customers updated throughout the resolution process.
We are building the modern platform for medical record retrieval using AI, making it faster and more accurate. We are a well-funded, rapidly growing startup with a small team, doubling month over month.
Oversee day-to-day live chat support operations, ensuring seamless customer experience and efficient team performance.
Manage workforce scheduling, real-time queue operations, quality assurance, coaching, reporting, and process improvement.
Lead and mentor a team of 10+ chat agents, fostering a collaborative and inclusive environment.
Brand Momentum is a nationally integrated leader in Sales, Marketing, and Retail, headquartered in Toronto. As a three-time winner of Canada's Top 100 Best Workplaces and one of Canada's fastest-growing companies, we foster a fun culture and are committed to 'Goodness,' integrity, respect, empowerment, and sustainability.
Be the first point of contact for customers, logging all interactions as support tickets.
Respond promptly and prioritize issues based on SLA and operational impact.
Resolve or route tickets and provide proactive updates to customers.
GovWorx helps public safety agencies tackle the loss of experience with its AI-powered platform, CommsCoach, which automates QA and training for emergency communications. They are a technology company focused on supporting 9-1-1 centers across the country.
Empathetically handle live inbound calls from members, providing guidance on services, eligibility, and benefits.
Perform elevated technical troubleshooting and collaborate with providers and internal teams to resolve issues.
Document interactions accurately and maintain high standards for handling sensitive information.
Foodsmart is a digital platform that connects members with dietitians and food benefits to improve health outcomes. With 3 million members and a $200M investment, they have a collaborative, mission-driven culture.
Resolve customer and provider inquiries via phone, chat, email, and SMS with one-touch resolutions.
Manage high-volume interactions while maintaining quality, accuracy, and efficiency.
De-escalate complex situations and collaborate across teams to improve customer experience.
Cherry is a fintech company providing buy-now-pay-later solutions for medical practices, helping make care financially accessible. Founded in 2019 and backed by top investors, it operates in Turkey and the US with a fast-growing, mission-driven startup culture.
Manage the full inbox for assigned functions, responding to inquiries within established service levels and ensuring timely, professional communication.
Categorize, prioritize, and resolve learner inquiries, escalating when necessary, and identify patterns to recommend process improvements.
Collaborate with peers and departments to resolve complex issues, support overflow operations, and assist in pre- and post-semester projects.
Nightingale Education Group contributes to elevating education, health, and employment systems through facilitation of academic achievement, personal growth, and professional development of its learners, alumni, and collaborators, while serving diverse communities. With nearly 5,000 nursing graduates, the company promotes a positive work-life integration and an environment for professional development.
Own member support across both The Dispatch and SCOTUSblog, handling account issues, troubleshooting, and retention.
Moderate comment sections, handle member programming logistics, and route feedback to the right teams.
Turn inbox insights into friction reports, file bugs, and improve help content to reduce repeat questions.
The Dispatch is a member-funded publication covering politics, policy, and culture from a fact-based, conservative perspective. With over 40,000 members and ownership of SCOTUSblog, they prioritize reader-driven journalism over algorithmic influence.
Own every customer interaction across email, WhatsApp, live chat, and social, ensuring each reflects Healf's high standard.
Solve problems properly the first time, focusing on resolution rather than deflection.
Surface customer feedback to shape product, operations, and experience.
Healf curates the world's best wellbeing brands across EAT, MOVE, MIND, SLEEP. They are Europe's fastest-growing company with a small, talent-dense team and an electric culture with day one founder intensity.
Interact with users via email and chat to resolve issues and optimize their experience.
Brainstorm inventive solutions to tackle urgent customer problems and identify site issues.
Become an expert on Privacy's service and communicate effectively with internal teams.
Privacy is a virtual card platform that gives consumers and small businesses control over online payments, protecting over 250,000 users with bank-level security. Our dedicated team of 35 sits within Lithic's 170+ person organization, spanning 26 states and 7 countries, headquartered in New York City.
Triage and resolve customer tickets while managing the service queue.
Partner with internal teams to address complex issues and support deployments.
Identify recurring issues and document processes to improve support.
SOVRA is a leading public procurement platform trusted by over 7,000 government agencies and 1 million suppliers across North America. The company values efficiency, compliance, and transparency, and fosters an inclusive, equitable workplace.
Serve as the bridge between customers, Product, and Engineering to deliver exceptional support for a new software product.
Troubleshoot user issues, classify severity, escalate defects, and document findings to accelerate resolution.
Build knowledge base and support processes, and collaborate with Product to improve platform reliability.
A global supply chain solutions organization that empowers high-performance teams to solve complex challenges through technology and partnership. Employees enjoy a supportive, collaborative environment where initiative and growth are celebrated.
Respond to customer inquiries via Intercom live chat and email, providing fast and friendly support.
Help reporters and media creators navigate the platform to post source requests.
Troubleshoot technical issues and escalate when necessary.
Qwoted connects journalists with experts using smart technology to make better matches faster. The company is a small, mission-driven team that values authenticity and community.