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About the Role:
- You will own an assigned inbox, responding to inquiries and ensuring quality and consistency.
- This Level II role requires independent management and prioritization of learner communications.
What You'll Do:
- Manage full inbox, categorize inquiries, and resolve issues within service levels.
- Draft professional communications and use CRM and SIS for tracking.
- Identify recurring issues and collaborate with teams for complex resolution.
Why Nightingale:
- It's a high-impact community where each reply shows learners they matter.
- The company values problem-solving, clear writing, and a mission to transform healthcare education.
- New hires attend NCO in Salt Lake City, with travel covered by the College.
Nightingale College
Nightingale Education Group contributes to elevating education, health, and employment systems through facilitation of academic achievement, personal growth, and professional development of its learners, alumni, and collaborators, while serving diverse communities. With nearly 5,000 nursing graduates, the company promotes a positive work-life integration and an environment for professional development.