Source Job

• Serve as the first point of contact for prospective and current students, delivering high-quality customer service via calls, emails, and web appointments.
• Accurately enter and maintain data in LMS and CRM platforms, process applications, enrollment updates, payments, and refunds, and audit documentation for compliance.
• Identify and merge duplicate records, provide daily activity reports, and recommend process improvements to support cross-functional projects.

Nightingale College is a higher education institution focused on nursing, using a blended-distance learning model to transform rural health landscapes. They have graduated nearly 5,000 nurses and foster a culture of professional development, work-life integration, and fun.

• Act as a reliable operational partner for enterprise partners, managing complex account configurations and routine updates.
• Respond to customer questions and troubleshoot basic technical issues via email in a timely, friendly manner.
• Follow detailed Standard Operating Procedures and perform data entry tasks with speed and precision.

Brightwheel is the largest platform in early education, trusted by millions of educators and families every day. It is a three-time Cloud 100 company with a distributed team across US time zones.

• Deliver exceptional customer support to NHS customers via multiple channels, resolving issues and managing service requests.
• Manage customer data quality, onboarding, and processing to ensure accuracy and compliance with platform requirements.
• Collaborate with teams to deliver virtual training and enable customers to maximize value from the AdviseInc Platform.

We develop software that helps dispatch ambulances, support families, keep trains on the move, locate missing people, and test newborn hearing. With over 3,000 employees, we are part of global tech giant NEC Corporation and work with governments, hospitals, and public services to improve efficiency.

• Resolve clinic inquiries via phone, email, and chat, coordinating cross-functionally to troubleshoot orders and escalations.
• Assist clinics with product selection, ordering guidance, and documentation to ensure smooth workflows.
• Act as a voice for clinics and patients, delivering high-empathy communication and advocating for process improvements.

We are building the modern software infrastructure to make hospital-quality care accessible everywhere. We're a well-funded Series C company backed by General Catalyst, SignalFire, and Sapphire Ventures, growing fast and driven by our mission.

• Resolve escalated customer support tickets from parents and teachers, primarily via email.
• Investigate ambiguous situations and make sound decisions under time pressure.
• Handle occasional Trust & Safety escalations, which may involve sensitive content.

Outschool is an online learning platform that offers live, small-group classes for K-12 students. The company is a fast-growing startup with a focus on empowering learners and educators in a remote-friendly culture.

• Handle incoming calls and answer routine to complex questions from members and providers.
• Investigate member inquiries and provide timely responses within SLAs.
• Document customer interactions in CRM and maintain accurate records.

Qualfon is a global provider of omnichannel customer experience and business support solutions. They strive to help people pursue their total vocation by creating job opportunities and fostering a supportive, purpose-driven team.

• Serve as the primary Tier 2 escalation point for customer issues exceeding Tier 1 scope.
• Own escalated cases from intake through resolution, including investigation and cross-team coordination.
• Monitor customer survey responses, follow up on negative experiences, and route feedback to the right teams.

Clever is a venture-backed real estate technology company revolutionizing the way people buy, sell, and manage real estate. With a 4.9 TrustPilot rating and over 3,800 reviews, they have helped consumers save over $210 million in fees, fostering a customer-centric culture.

• Provide exceptional customer service across email, chat, and social media to support and nurture user relationships.
• Respond to user complaints and inquiries, practicing conflict resolution and effective communication.
• Assist Regulatory Operations and Compliance with ad hoc requests and fraud reviews.

Sleeper is a sports-focused games platform with messaging at its core, creating a digital playground for sports fans. The company is young and energetic with a small, passionate team focused on quality over quantity.

• Assist customers with their needs and resolve inquiries via phone, chat, and email.
• Document technical issues and maintain detailed interaction records for future reference.
• Proactively resolve concerns to drive satisfaction and foster long-term loyalty.

Qualfon helps people pursue their total vocation and create career opportunities. It is a values-driven organization with programs like Qualfon University and free access to learning platforms, supporting employees' growth.

• Handle inbound customer emails for orders, products, billing, refunds, and shipping with accuracy and speed.
• Manage your ticket queue, prioritize by urgency, and escalate complex cases with clear context.
• Meet performance targets for CSAT, response time, and resolution, while personalizing responses to maintain brand voice.

They create thoughtfully formulated supplements for women during menopause and beyond, emphasizing quality and transparency. They have a large international customer service team (64 email reps) and a culture that values output, accountability, and continuous learning.

• Drive cross-functional collaboration and track progress using project management tools to ensure on-time delivery of objectives.
• Conduct audits of call and email communications to assess quality and accuracy, compiling feedback summaries for management.
• Support patient-focused teams with quality improvement initiatives and maintain documentation such as SOPs and protocols.

Natera is a global leader in cell-free DNA testing for oncology, women's health, and organ health. The team consists of highly dedicated statisticians, geneticists, doctors, and other professionals from world-class institutions, fostering a culture of hard work and growth.

• Manage communication channels with global financial planners, ensuring timely responses and issue escalation.
• Run recurring audits of tools and systems, maintaining data hygiene and implementing fixes as needed.
• Support onboarding for new planners, provisioning tools and ensuring full admin configuration before they start.

LearnLux is a leading provider of workplace financial wellbeing, offering fiduciary digital planning and one-on-one guidance from Certified Financial Planner professionals. They are a venture-backed company with over $35M raised, focusing on growth and scale, and maintain a fast-paced, quality-driven culture.

• Be the voice of Nest for partner practices by responding to inbound requests via email, phone, and chat with empathy and urgency.
• Build and update self-serve content like help center articles, training videos, and internal documentation that scale support.
• Escalate bugs and pain points to Product and Hospital Success, advocating for customer needs in cross-functional syncs.

Nest Veterinary provides fully-managed, tech-enabled care plan solutions for veterinary practices. A high-growth startup on track to 5X this year, we combine design-forward products with a collaborative, mission-driven culture focused on making pet care accessible.

• Manage high-volume inbound client communications across phone, chat, email, and social media with a focus on first-call resolution.
• Handle membership adjustments, policy enforcement, and real-time support for booking and studio inquiries.
• Identify opportunities for improvement and deliver elevated client experiences in a fast-paced environment.

Solidcore is a national boutique fitness company offering 50-minute low-impact, high-intensity strength training classes. With over 100 studios across the country, they are committed to diversity, equity, and inclusion in a supportive and empowering culture.

• Manage provider email support and answer calls in real time, resolving issues and escalating when needed.
• Track every open item through to resolution, ensuring outstanding requests are followed up on.
• Proactively support your provider network with warmth, professionalism, and a solutions-first mindset.

Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments. We are a remote-first startup with a small, agile team rooted in purpose and collaboration.

• Takes incoming calls from members and navigates tools to resolve inquiries.
• Maintains high service levels and meets performance targets.
• Participates in training to develop product knowledge and skills.

Velera is a premier payments credit union service organization and integrated fintech solutions provider serving over 4,000 financial institutions. The company fosters a people-helping-people culture with a remote-first, inclusive environment.

• Manage inbound sales conversations via SMS, email, and live chat to engage warm prospects.
• Nurture leads through consultative communication, overcoming objections and guiding customers toward conversion.
• Maintain accurate CRM documentation and collaborate with internal teams to improve engagement processes.

The company is a fast-growing digital healthcare firm providing accessible telehealth and prescription treatments through an online platform. It emphasizes technology, licensed professionals, and personalized support, with a culture focused on customer experience and responsible communication.

• Own every customer interaction across email, WhatsApp, live chat, and social, ensuring each reflects Healf's high standard.
• Solve problems properly the first time, focusing on resolution rather than deflection.
• Surface customer feedback to shape product, operations, and experience.

Healf curates the world's best wellbeing brands across EAT, MOVE, MIND, SLEEP. They are Europe's fastest-growing company with a small, talent-dense team and an electric culture with day one founder intensity.

• Provide high-touch operational support and specialized coordination across customer workflows.
• Manage complaint and escalations investigations and resolution end to end.
• Collaborate cross functionally with internal teams to resolve issues and advocate for clients.

Lyra Health provides evidence-based mental health care, serving over 20 million people globally. The company has published more than 35 peer-reviewed studies and delivered unmatched outcomes.

• Engage with members via phone, email, and live chat to answer questions and provide excellent service.
• Assist participants in qualifying for and selecting the right health or wellness programs.
• Resolve inquiries, disputes, and escalations with professionalism and empathy.

Solera Health transforms lives through innovative, connected healthcare solutions by connecting people with programs to improve well-being and prevent chronic disease. We are a fast-growing company that values teamwork, integrity, and opportunity.