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Key Responsibilities:
- Manage inbound and follow-up sales conversations across SMS, email, and live chat.
- Answer customer questions regarding pricing, enrollment, and promotions.
- Identify buying signals and guide qualified prospects toward purchase.
Lead Nurturing:
- Nurture warm prospects throughout the decision-making process.
- Maintain consistent follow-up with customers who have not completed enrollment.
- Address objections using an empathetic, consultative approach.
Compliance and Documentation:
- Protect confidential customer information following HIPAA requirements.
- Accurately document customer interactions and sales activities within the CRM.
- Escalate medical questions to licensed professionals as needed.
Scale Army Careers
The company is a fast-growing digital healthcare firm providing accessible telehealth and prescription treatments through an online platform. It emphasizes technology, licensed professionals, and personalized support, with a culture focused on customer experience and responsible communication.