Source Job

• Drive cross-functional collaboration and track progress using project management tools to ensure on-time delivery of objectives.
• Conduct audits of call and email communications to assess quality and accuracy, compiling feedback summaries for management.
• Support patient-focused teams with quality improvement initiatives and maintain documentation such as SOPs and protocols.

Natera is a global leader in cell-free DNA testing for oncology, women's health, and organ health. The team consists of highly dedicated statisticians, geneticists, doctors, and other professionals from world-class institutions, fostering a culture of hard work and growth.

• Act as a reliable operational partner for enterprise partners, managing complex account configurations and routine updates.
• Respond to customer questions and troubleshoot basic technical issues via email in a timely, friendly manner.
• Follow detailed Standard Operating Procedures and perform data entry tasks with speed and precision.

Brightwheel is the largest platform in early education, trusted by millions of educators and families every day. It is a three-time Cloud 100 company with a distributed team across US time zones.

• Foster positive customer relationships through day to day interaction
• Respond to high priority voice and email requests
• Provide status updates on orders

Clear Capital provides valuation products for the real estate industry, aiming to exceed customer expectations. The company emphasizes a culture of integrity, kindness, and attention to detail, with programs to celebrate tenure and career development.

• Serve as the first point of contact for residents, vendors, and internal teams, providing professional support and organizing service requests.
• Coordinate and track service requests from start to finish, schedule appointments, and ensure timely follow-up with internal departments and suppliers.
• Maintain accurate records, perform data entry, and support administrative duties while complying with company policies and data privacy standards.

Thrive Communities LLC is a property management partner committed to delivering exceptional results and enhancing resident quality of life. They employ a dedicated support staff and foster a collaborative, inclusive culture focused on cooperation and personal growth.

• Own incident management for assigned tickets, ensuring SLA compliance and client satisfaction.
• Collaborate with cross-functional teams on project coordination and stakeholder management.
• Execute data quality reconciliations and monitor automated alerts for data integrity.

TELUS Agriculture & Consumer Goods leverages world-leading technology to create better producer-to-consumer outcomes. The company offers digital solutions and data insights for global supply chains, aiming for sustainability and efficiency.

• Drive scalable engagement across a large portfolio of SMB customers through email campaigns and automation.
• Analyze account data to generate insights and prioritize actions for customer health and retention.
• Collaborate cross-functionally with Product, Sales, Marketing, and Support to drive customer value.

Fleetworthy offers a complete technology suite for fleet readiness, including safety, compliance, toll management, and weigh station bypass. Trusted by 75% of top North American fleets, the company supports millions of vehicles and fosters a diverse, inclusive culture.

• Empathetically handle live inbound calls from members, providing guidance on services, eligibility, and benefits.
• Perform elevated technical troubleshooting and collaborate with providers and internal teams to resolve issues.
• Document interactions accurately and maintain high standards for handling sensitive information.

Foodsmart is a digital platform that connects members with dietitians and food benefits to improve health outcomes. With 3 million members and a $200M investment, they have a collaborative, mission-driven culture.

• Act as the first point of contact for incoming technical support incidents, requests, and changes
• Own and manage your ticket queue, ensuring timely and high-quality resolution
• Keep customers informed with clear, consistent updates throughout the lifecycle of each incident

Zone is the ERP-native AI platform for financial operations, purpose-built for organizations running on Oracle NetSuite. It enables more than 4,500 customers worldwide and operates as a high-velocity, fully remote, global team emphasizing autonomy.

• Enter, update, and maintain customer information in company systems
• Contact customers via phone or email to respond to inquiries and resolve routine questions
• Maintain accurate records of customer interactions and work on assigned projects

CRC Benefits is an industry leading provider of benefits services. The company has a culture based on inclusion, trust, collaboration, and innovation, and has earned a Top Workplaces USA award three years in a row.

• Support customers and users by triaging and managing support requests from start to finish.
• Build the support operating system by designing workflows, automation, and documentation.
• Turn support into product insight by identifying patterns and translating feedback into product ideas.

Mast builds modern, cloud-native lending technology for specialist lenders. They are a high-performance team of engineers and lending experts with a 100% delivery track record.

• Support AlertMedia customers by assessing inbound tickets and live chats regarding technical issues and account questions.
• Communicate with professionalism and empathy to resolve customer issues and ensure a world-class experience.
• Collaborate with team members and escalate advanced cases as needed to the appropriate teams.

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. We are a Best Places to Work company 10 years running, with a collaborative and inclusive culture focused on keeping people safe.

• Provide world-class customer support to clients with application administration and configuration issues.
• Develop an in-depth understanding of cloud-based software to support processes in long-term care facilities.
• Facilitate resolution of technical issues through log analysis, research, and cross-functional collaboration.

PointClickCare is a health tech company that helps providers deliver exceptional care through a cloud-based platform serving over 30,000 organizations. It is founder-led and privately held, with a culture that emphasizes innovation, flexibility, and growth, and is recognized as one of Canada's Most Admired Corporate Cultures.

• Own a portfolio of transport operator accounts, ensuring their day-to-day success and long-term outcomes.
• Build trusted relationships, handle escalations, and guide customers through onboarding and training.
• Analyze usage data and feedback to identify risks and opportunities, and advocate for customer needs.

Masabi builds fare collection platforms for public transport, enabling riders to buy and present tickets via mobile, machines, or bank cards. Their Justride platform operates in 250+ locations globally, and they foster a collaborative culture among a diverse team.

• Serve as the primary point of contact for a portfolio of customers, managing day-to-day operational needs and ensuring smooth program execution.
• Document and improve operational processes, create templates and playbooks, and support senior Account Managers with customer-facing materials.
• Perform data analysis to surface customer trends and program health metrics, partnering with cross-functional teams to resolve issues.

Marqeta is a leader in the fintech space, redefining financial services and embedded finance. The company is growing fast and values a collaborative, inclusive culture with a focus on innovation and customer success.

• Provide day-to-day customer service and sales support to customers, retail partners, and internal teams.
• Manage customer service inboxes, monitor order progress, and coordinate with warehouse and operations to resolve issues.
• Support sales processes, product returns, customer onboarding, and shared administrative functions.

Homyped is a retail brand under Michaelis Bayley Holdings, offering home products across multiple brands and channels. The company focuses on delivering a seamless customer experience by providing shared services support across head office, operations, warehouse, and retail teams.

• Coordinate virtual assessment activities and manage claimant communications to ensure a seamless experience.
• Provide professional first point of contact for claimants via phone and email, supporting them through the assessment process.
• Support smooth operations by managing schedules, maintaining records, and assisting Functional Assessors and managers.

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. They are a trusted partner to government and industry, delivering services that create positive social impact and transform lives.

• Accurately place customer orders and ensure successful delivery within expectations.
• Manage open orders, resolve issues at customer and supplier levels, and assist with returns and inquiries.
• Learn vendor programs to source products competitively and offer add-on opportunities like warranty uplifts and service agreements.

IGX Global engineers transformative technology solutions for visionary companies, specializing in cloud, security, data center, AI, and digital infrastructure. As a trusted partner with over 30 years of market resilience, they foster a collaborative culture that values innovation, integrity, and diversity.

• Manage the full inbox for assigned functions, responding to inquiries within established service levels and ensuring timely, professional communication.
• Categorize, prioritize, and resolve learner inquiries, escalating when necessary, and identify patterns to recommend process improvements.
• Collaborate with peers and departments to resolve complex issues, support overflow operations, and assist in pre- and post-semester projects.

Nightingale Education Group contributes to elevating education, health, and employment systems through facilitation of academic achievement, personal growth, and professional development of its learners, alumni, and collaborators, while serving diverse communities. With nearly 5,000 nursing graduates, the company promotes a positive work-life integration and an environment for professional development.

• Answer inbound patient calls promptly, document in EMR, and route to appropriate departments.
• Make outbound calls for scheduling, follow-ups, and targeted campaigns while maintaining HIPAA compliance.
• Meet performance metrics like handle rate and SLA adherence while collaborating with clinical teams.

Accompany Health is a primary, behavioral, and social care provider for patients with complex needs, offering at-home and virtual care with 24/7 support. The company is distributed across the US, with a mission-driven, empathetic care team and a startup culture.

• Act as primary support contact, managing Intercom Livechat and troubleshooting product issues.
• Provision accounts, manage permissions, and assign or refresh sales territories.
• Build and grow the help center, automation, and knowledge base to enable customer self-service.

We empower MedTech commercial teams with data, insights, and tools to deliver life-changing medical innovations. We're a remote-first startup building an intuitive revenue acceleration platform for medical device and diagnostic sales professionals.