Call and check lead times for items directly with factories, ensuring accurate and timely information is relayed to the sales team and customers.
Obtain order updates and track shipments, providing valuable customers with timely and precise tracking information.
Assist in entering orders into the system, ensuring accuracy and efficiency in the order processing phase.
The company helps customers save time and money when purchasing commercial kitchen equipment and supplies by providing a customer-centric shopping experience and leveraging industry buying power. They have 1,200 new customers each week and are growing, with a team-oriented and friendly culture.
Answer customer messages by email, chat, and phone quickly and kindly.
Solve common questions yourself and pass complex issues to the right team with clear notes.
Handle urgent problems fast and keep customers updated until resolved.
Wing Assistant builds AI-enabled workforce solutions for growing businesses. They help companies get high-quality support across roles like executive assistance, admin support, customer support, and more.
Handle inbound customer support concerns via phone and email in a timely and professional manner.
Assist users with login and password related issues and support resident account concerns.
Document cases clearly in the ticketing platform and escalate complex issues when needed.
We develop a complex software platform used in residential communities. We are a growing company that values warm, human support and offers a remote work environment.
As a Customer Service Specialist, you manage the end-to-end commercial lifecycle to ensure groundbreaking technologies reach customers and distributors worldwide with precision and speed.
You process inbound orders in ERP and CRM systems, validate accuracy against pricing and terms, and manage modifications, cancellations, and backlogs.
You coordinate with sales, finance, and operations to resolve pricing discrepancies, credit holds, and product availability issues while maintaining customer data and supporting onboarding.
10x Genomics accelerates the understanding of biology by enabling scientists to advance research in areas like cancer, immunology, and neuroscience. The company fosters an inclusive and dynamic environment where teams are empowered to follow their passions and perform at their best.
Provide administrative and operational support for commercial lighting projects from start to finish.
Coordinate with warehouse, clients, and internal teams to manage orders, freight, and warranty claims.
Maintain CRM records, prepare quotes, and handle customer inquiries via shared inbox.
An Australian design-led lighting business offering decorative, architectural, and custom lighting solutions. They collaborate with designers and architects, focusing on innovation and sustainable design.
Manage sales orders, customer accounts, and pricing records in the ERP system.
Support logistics with shipment documentation, tracking, and vendor coordination.
Maintain data integrity and assist with process documentation and improvement.
The company is a U.S.-based group that builds and supports customer-focused businesses in the chemical and specialty materials industry. They prioritize operational excellence, process accuracy, and clear communication, with remote teams handling systems and workflows.
Manage high-volume customer inquiries across email, live chat, and ticket management platforms.
Process order updates, modifications, replacements, credits, refunds, and account changes.
Partner closely with Operations, Logistics, Fulfillment, and other internal teams to resolve issues.
The company provides ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities. They are a fast-growing North American company that values customer experience and operational success.
Handle inbound and outbound calls, emails, and chats with professionalism and accuracy.
Resolve customer concerns efficiently while maintaining high service quality.
Document all interactions and escalate issues proactively to supervisors.
Arvios provides customer service and operations support for businesses. They offer a remote work culture with leadership development programs and team engagement events.
Manage post-PTO service requests requiring site visits from intake through scheduling and execution readiness.
Triage cases, define scopes of work, select service resources, and maintain accurate case pipelines in Salesforce.
Communicate with customers proactively, review partner quotes and invoices, and collaborate with internal teams to resolve blockers.
Palmetto is a leading clean tech company accelerating the transition to a clean energy future through innovative software, financial products, and services for whole home electrification. We foster a promote-from-within culture with unlimited PTO, medical, dental, vision, paid parental leave, and retirement plans, prioritizing people, planet, and profit.
Provide day-to-day partner support to Enterprise Partner Managers globally, including deal registration and pipeline management.
Own and process smaller partner-sourced deals end-to-end for fast, accurate closure.
Manage internal systems (Salesforce, Deal Desk, CPQ) to streamline partner deal cycles.
ClickUp is building the first converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search. They are a high-growth AI-native company with a culture of leveraging AI daily.
Manage inbound customer requests for custom jewelry pieces and serve as the primary point of contact for assigned accounts.
Gather and clarify customer requirements, review submissions, and translate needs into actionable internal instructions.
Coordinate with production, CAD, and operations teams to track order progress and ensure smooth execution from design to delivery.
Frontier is a subsidiary of Fresh Prints, a New York-based fully remote company that helps businesses grow cross-functional teams abroad. The company has over 380 employees and has placed over 800 hires across 50 US-based startups and high-growth companies.
Act as primary project manager for all open deals, coordinating with Legal, Finance, and Logistics to secure approvals.
Maintain 100% accurate CRM data, logging discovery notes and stakeholder maps within 24 hours.
Manage client-facing logistics and proactively identify process bottlenecks to build reusable sales assets.
This company is a mission-driven leader in the healthy building industry, dedicated to transforming buildings to promote human health. They provide integrated hardware, software, and expert guidance, and are known for refusing to accept 'good enough' standards.
Manage the full order lifecycle including processing purchase orders, validating accuracy, and handling modifications and cancellations.
Initiate and track RMA requests, coordinating with logistics partners to resolve shipment exceptions.
Maintain accurate customer master data and support new customer onboarding in collaboration with sales and finance.
10x Genomics accelerates the understanding of biology by providing innovative tools for scientific research. The company fosters an inclusive, dynamic environment where teams are empowered to pursue new ideas.
Handle inbound calls from HP SMB customers to resolve inquiries about orders, payments, shipping, and returns.
Perform outbound follow-ups and collaborate with HP partners to resolve order exceptions and fulfill orders.
Document interactions in case management tools and identify process improvement opportunities.
HP is a leading global technology company that provides hardware, software, and services to customers worldwide. With a large workforce, HP values customer service and innovation, fostering a collaborative and professional culture.
Manage high-volume customer inquiries through email, live chat, and ticket management platforms, ensuring professional and accurate responses within SLA targets.
Handle order support, account management, and operational issue resolution while coordinating with cross-functional teams.
Proactively identify recurring issues and contribute to process improvements and knowledge management.
They provide ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities. They are a fast-growing North American company that values customer experience and collaborative international teamwork.
Assist the sales team with sourcing apartment availability and coordinating housing options for client requests.
Serve as the primary point of contact for resident and client inquiries, responding promptly via phone and email.
Coordinate maintenance requests, track service issues to completion, and support cross-functional communication between Sales and Operations.
Handoff provides corporate housing operations support, coordinating between sales teams, multifamily communities, and clients to deliver exceptional customer experiences. The company values proactive, detail-oriented individuals and fosters a fast-paced, collaborative remote culture.
Troubleshoot and resolve customer issues across email, SMS, phone, and video calls.
Build and maintain internal documentation and train teams on products and processes.
Collaborate cross-functionally to improve products based on customer feedback.
Podium provides AI employees for local businesses to automate conversations and drive revenue. Trusted by over 60,000 businesses, the company values customer obsession, founder mentality, zero drama, and enjoying the ride.
Manage lab test orders and coordinate with diagnostic labs, customers, and vendors to ensure timely and accurate delivery of results.
Monitor internal dashboards for system delays or outages and proactively troubleshoot issues across internal platforms.
Provide direct customer support via Slack, email, and ticketing systems, maintaining SLA standards for response and resolution times.
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Backed by Creandum, Point Nine, 20VC, YC, and leading angels, they are a remote-first team of about 50 people scaling fast to connect millions.
Support business clients through high-volume email, live chat, and ticket management platforms, resolving issues and meeting SLA standards.
Process order updates, account changes, and coordinate resolutions for delivery issues while maintaining accurate customer records.
Collaborate with Operations, Logistics, and other teams to escalate and resolve complex cases, ensuring positive outcomes.
The company provides ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities. It is a fast-growing North American company that prioritizes customer experience and operational success.