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Customer Service
Sales Support:
- Assist the sales team with sourcing apartment availability for new client requests.
- Communicate with apartment communities and partners to obtain pricing and availability.
- Coordinate housing options that align with client requirements.
Customer Service:
- Serve as primary point of contact for resident and client inquiries.
- Respond promptly to phone calls and emails from residents, clients, and partners.
- Coordinate maintenance requests and track service requests through completion.
Administrative Support:
- Maintain accurate records within company systems.
- Document customer interactions and follow-up activities.
- Assist with operational projects and cross-functional communication.
Handoff
Handoff provides corporate housing operations support, coordinating between sales teams, multifamily communities, and clients to deliver exceptional customer experiences. The company values proactive, detail-oriented individuals and fosters a fast-paced, collaborative remote culture.