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Customer Support & Ticket Management:
- Manage high-volume customer inquiries across email, live chat, and ticket management platforms.
- Resolve customer requests while consistently meeting SLA and quality expectations.
Order Support & Account Management:
- Process order updates, modifications, replacements, credits, refunds, and account changes.
- Investigate delivery issues, missing items, incorrect orders, and operational exceptions.
Client Communication & Collaboration:
- Deliver professional, empathetic, and solution-oriented support through email and chat.
- Partner closely with Operations, Logistics, Fulfillment, and other internal teams.
The Global Talent Co.
The company provides ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities. They are a fast-growing North American company that values customer experience and operational success.