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Customer Service:
- Manage customer enquiries and resolve issues across multiple channels promptly.
- Monitor orders, investigate shipment discrepancies, and maintain service records.
Sales Support:
- Assist customers with portals, order processing, returns, and account management.
- Prepare activity reports, support compliance, and assist with on-boarding and training.
Shared Services & Administration:
- Handle shared inboxes, phone enquiries, and administrative tasks.
- Support cross-functional projects, reporting, and process improvements while collaborating with internal teams.
Homyped, Michaelis Bayley Holdings
Homyped is a retail brand under Michaelis Bayley Holdings, offering home products across multiple brands and channels. The company focuses on delivering a seamless customer experience by providing shared services support across head office, operations, warehouse, and retail teams.