Support Consultant
Remote regions
UKBenefits
5w PTO
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Customer Support & Service Management:
- Deliver exceptional support to NHS customers across helpdesk, email, live chat, and telephone.
- Prioritize, triage, and escalate issues to ensure timely resolution and positive customer experience.
Customer Training & Enablement:
- Collaborate with Customer Success colleagues to deliver virtual training and guidance on platform functionality.
- Empower customers to become confident and self-sufficient users through effective onboarding and training programs.
Data Management & Quality:
- Facilitate customer onboarding by guiding them through data requirements and validation.
- Investigate and resolve data-related issues, working with customers to improve data standards and quality.
NEC Software Solutions
We develop software that helps dispatch ambulances, support families, keep trains on the move, locate missing people, and test newborn hearing. With over 3,000 employees, we are part of global tech giant NEC Corporation and work with governments, hospitals, and public services to improve efficiency.