Takes incoming calls from members and navigates tools to resolve inquiries.
Maintains high service levels and meets performance targets.
Participates in training to develop product knowledge and skills.
Velera is a premier payments credit union service organization and integrated fintech solutions provider serving over 4,000 financial institutions. The company fosters a people-helping-people culture with a remote-first, inclusive environment.
Assist with customer outreach calls to encourage scheduling of annual visits.
Provide accurate information, resolve problems, and document inquiry details comprehensively.
Maintain a helpful, caring, and empathetic attitude with effective verbal and written communication.
Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to various locations. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world.
Create a welcoming experience by authentically engaging every caller and providing a world-class experience.
Thoroughly and accurately answer questions about customers' healthcare accounts and provide appropriate solutions.
Handle 35-50+ inbound and outbound phone calls per day and work closely with claim staff to adjust claims.
Point C Health is a national third-party administrator that delivers customized self-funded benefit programs. They are a mission-driven company with a focus on partnership, innovation, and a supportive culture.
Manage inbound and outbound customer calls, handle inquiries, and provide appropriate solutions.
Accurately document interactions and follow company scripts while maintaining professionalism.
Maintain a distraction-free workspace and perfect attendance during the initial training period.
Voice Dream LLC is a remote talent acquisition company specializing in sourcing top international talent for US-based companies. They focus on creating opportunities for university students and recent graduates, offering structured training and ongoing coaching.
Handle inbound calls with professionalism, resolving issues and answering inquiries.
Troubleshoot technical problems and document interactions accurately.
Upsell products and services while maintaining a positive customer experience.
MCI is a tech-enabled business services company delivering Customer Experience, BPO, and cloud solutions across industries like healthcare, retail, and finance. With over 10,000 employees, we foster a culture of growth, learning, and diversity.
Handle inbound customer calls and emails with empathy and professionalism.
Resolve issues, answer questions, and provide proactive solutions.
Document interactions and follow up as needed to ensure customer satisfaction.
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, it fosters a supportive, inclusive, and growth-oriented culture.
Handle outbound calls for surveys, lead generation, event invitation, and sales.
Inbound calls to resolve customer queries or close leads.
Perform data entry and create reports using Microsoft Office and Google Drive.
Linkserve Solutions BPO Inc. provides call center and outsourcing services to US and Canadian clients. They are a growing company that offers permanent work-from-home opportunities and emphasize a passionate team culture.
Respond timely to customer inquiries via phone, email, and chat, researching issues and providing workable solutions.
Assist with scheduling, insurance questions, medication requests, and general information, building customer trust.
Thrive in a remote environment by maintaining a consistent workspace, ensuring security, and using available resources effectively.
Carenet Health pioneers advancements in healthcare consumer journeys, interacting with 1 in 3 Americans daily. For over 30 years, they have combined human touch with data-driven technology, fostering a collaborative and innovative culture that empowers growth through trust and accountability.
Handle incoming customer inquiries with professionalism and empathy, managing high-volume calls while adhering to client guidelines.
Utilize AI-powered tools and internal systems to deliver fast, personalized service and resolve issues efficiently.
Stay informed on loyalty program updates and escalate unresolved issues to ensure customer satisfaction and brand loyalty.
Kobie is a loyalty solutions company that helps brands build lasting emotional connections with their consumers. They have been named a Top Workplace in the USA and employ a collaborative, growth-focused team.
Provide high-level customer service to clients and vendors via phone, chat, and email addressing maintenance, accounting, and general inquiries.
Handle 60-80 calls daily, process voicemails, and create detailed work orders for vendors.
Collaborate with managers to ensure special requests are handled promptly and accurately.
Action Property Management is a premier homeowner's association management company with a legacy spanning four decades. With nearly 900 team members serving over 300 communities, we pride ourselves on integrity, excellence, and care for people.
Provide outstanding customer service to families over the phone on the Intake queue.
Accurately enter patient registration information and schedule initial appointments.
Handle variable call-volume, averaging 40 to 70 calls per day, and review cost share amounts.
Cranial Technologies is the only company dedicated to treating plagiocephaly and infant ear deformities with non-invasive treatments. They have treated over 500,000 babies and are a leader in pediatric cranial shaping, with a large team.
Manage customer interactions and resolve service requests with professional communication.
Handle inbound and outbound calls for scheduling, billing, and account support using internal systems.
Collaborate with internal teams to ensure timely resolution of customer issues and maintain accurate records.
Our partner is a company that provides customer care solutions for residential customers. The organization values reliability, teamwork, and service excellence, offering a supportive culture with career growth opportunities.
Respond to inbound customer calls and provide exceptional service for financial products.
Manage customer inquiries, payment processing, and account updates.
Maintain high-quality communication and adaptability in a remote, fast-paced environment.
Enova International is a leading financial technology company that provides online financial services through its AI and machine learning-powered platform. It is a values-driven organization with a focus on inclusion and culture, employing a diverse workforce.
Serve as the primary point of contact for providers and Medicare contractors, responding to inquiries via phone, written, and electronic channels.
Maintain knowledge of contract requirements, develop professional relationships, and educate providers on proper protocols and appeal rights.
Perform research, due diligence, and data entry to resolve complex issues, while notifying management of escalated concerns.
Machinify is a leading healthcare intelligence company delivering value, transparency, and efficiency to health plan clients. Deployed by over 85 health plans, including many of the top 20, and representing more than 270 million lives, the company combines an AI-powered platform with best-in-class expertise.
Answer inbound calls and make outbound calls to participants enrolled in the Condition Management Program.
Assist participants via email and online messaging, and accurately document all participant communications.
Work independently and in a team environment with strong customer service skills; no experience required as training is provided.
Cottingham and Butler's Health and Wellness division focuses on reducing medical costs while increasing employee engagement and productivity through onsite screenings, technology, and condition management programs. They value an open-door culture where team opinions are appreciated.
Connect with customers via phone, email, chat, and social media to resolve their questions or concerns.
Calmly de-escalate issues and escalate interactions when necessary.
Track all call-related information for auditing and reporting purposes.
TP is a global digital business services company that delivers advanced, digitally powered business services to help brands streamline their business. With over 500,000 employees speaking 300+ languages, they foster an inclusive and diverse culture.
Handle customer billing inquiries, service orders, and trouble calls with integrity and empathy.
Promote sales of products and services while building genuine customer connections.
Participate in on-call rotation and mandatory overtime during storms or emergencies.
Duke Energy is an electric power and gas utility company serving millions of customers across the United States. The company fosters a friendly work environment with opportunities for growth and development, and employs a large, diverse workforce.
Answer customer queries with the aim of sorting things out first time.
Provide the best Customer Care experience and achieve KPIs like Average Call Handling time and Quality.
Liaise with other departments and join team huddles to resolve queries effectively.
Utility Warehouse is a utility company that provides energy, broadband, mobile, and insurance services under one bill. They aim to double in size and foster a supportive, inclusive culture with a focus on customer service.
Act as the first point of contact for customers via Phone, Email, and/or Chat, identifying and resolving issues while demonstrating strong customer service and sales skills.
Utilize technology tools and participate in training to stay current with best practices, and educate customers on products to maximize upsell and cross-sell opportunities.
Maintain accurate documentation of customer interactions and data, ensuring confidentiality and compliance with Contact Center guidelines.
Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing brands like Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet. It fosters a culture of meaningful work, constant learning, and inclusion, with core values that promote innovation and community.
Conducts administrative and clinical intake of calls for clinical review.
Provides quality customer service and telephonic support to providers and office staff.
Maintains high confidentiality and documentation standards while performing data entry.
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving over 700 clients across 10 industries. With 66,000+ employees across 13 countries, they combine deep domain expertise with AI platforms to drive business resilience and sustainable outcomes.