Identify and handle all customer inquiries completely and accurately via Phone, Email, and/or Chat as determined by business needs.
Demonstrate strong customer service and sales skills to optimize each customer interaction.
Alert management of issues or concerns that require escalation for complete resolution.

Qualifications:

Must have 6+ months of customer service experience.
Ability to communicate effectively in both written and verbal communication.
Ability to work independently, adhere to work schedule, and manage regular duties with minimal supervision.

Benefits and Perks:

30% employee discount plus additional perks and discount programs.
Equipment including laptop, mouse, headset, and extra monitor provided.
Career development opportunities through Carter's University, Toastmasters, and mentorship programs.

Carter's Inc.

Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing brands like Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet. It fosters a culture of meaningful work, constant learning, and inclusion, with core values that promote innovation and community.

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