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Responsibilities:
- Answer inbound customer calls for Ballard Designs, Frontgate, Grandin Road, and Garnet Hill brands.
- Assist with refunds, payments, orders, and account data analysis.
- Participate in upselling program by offering relevant products during interactions.
Requirements:
- 12+ months of service experience.
- Provide a distraction-free home environment with your own Microsoft PC.
- Navigate multiple systems and troubleshoot technical issues.
Benefits:
- Competitive compensation and paid time off.
- Health care starting day 1, 401(k), and tuition reimbursement.
- Parental leave, paid volunteer hours, and employee discounts.
QVC Group
QVC Group is a live social shopping company with six leading retail brands: QVC, HSN, Ballard Designs, Frontgate, Grandin Road, and Garnet Hill. As a Fortune 500 company, they have team members across the U.S. and several countries, fostering an inspired and diverse culture.