The Customer Success Manager will be accountable for building long-term relationships with new and existing customers by being prescriptive, proposing enhancements to product and/or services. The Product Customer Success Manager is responsible for making customers so successful, seeing so much value that they are interested in expansions, upsells, cross sells, being references and providing speaking engagements, case studies, etc.
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Lead a high-performing team of Customer Success Managers and oversee a portfolio of top-tier enterprise accounts. Ensure customers realize the full value of Superside’s creative services, driving retention, renewals, and long-term growth. Focus on team development, operational excellence, and strategic execution within our Tier 3 Enterprise segment (1,000–5,000 employees).