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Key Responsibilities:
- Provide high quality customer interactions by resolving needs in one transaction.
- Use professional judgment to escalate issues to management when appropriate.
- Promote sales of available products and services as appropriate.
Qualifications:
- High school diploma or GED and one year of customer service experience.
- Direct call center experience of 3+ years preferred.
- Ability to multitask with various technologies and handle confidential information.
Work Environment:
- Virtual role with requirement to live within reasonable commute of a Duke Energy call center.
- Hours of operation Monday-Friday 7:00 AM – 7:00 PM EST; may include weekends and overnight shifts for some locations.
- Mandatory overtime and storm duty during inclement weather or emergencies.
Benefits:
- Paid Time Off, holidays, and sick leave.
- Health, Dental, and Vision Insurance.
- 401(k) plan with company match and all necessary equipment provided.
Duke Energy
Duke Energy is an electric power and gas utility company serving millions of customers across the United States. The company fosters a friendly work environment with opportunities for growth and development, and employs a large, diverse workforce.