Learn Solace systems, tools, and technology to deliver great support.
Build strong relationships with clients and advocates to ensure they feel heard and understood.
Resolve client and advocate inquiries via phone, email, and chat to their complete satisfaction.
Solace helps patients navigate the complex healthcare system by pairing them with expert advocates. We are a Series C startup (founded 2022) with a lean, mission-driven team growing quickly.
Provide timely technical support, guidance, and platform education to patients via email and phone.
Use patient feedback to help shape the future of the PocketHealth platform.
Work collaboratively in a fast-paced startup environment to support over 2 million patients.
PocketHealth is a patient-centric platform that enables hospitals and clinics across North America to share imaging records digitally with patients, instantly and securely. The company serves over 800 hospitals and clinics and has a fast-paced startup culture that values empathy, diversity, and inclusion.
Handle inbound calls and chat boxes from members regarding Sidecar Health's products and services.
Provide excellent customer service in a timely and positive manner, building rapport and maintaining positive relationships.
Handle issues and complaints, maintaining policies and standard operating procedures.
Sidecar Health is redefining health insurance with a mission to make excellent healthcare affordable and accessible for everyone. The team consists of passionate individuals from tech, policy, and healthcare backgrounds, working in a fast-moving startup environment.
Provide exceptional support to patients via phone, email, chat, and SMS.
Resolve patient inquiries related to appointments, prescriptions, billing, subscriptions, and account management.
Guide patients through the telehealth experience with empathy, professionalism, and accuracy.
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are a remote-first, globally distributed team that values clarity, accountability, and initiative.
Deliver personalized, empathetic customer support across email and social media, owning end-to-end resolution of product issues, delivery updates, and subscription needs.
Advocate for the customer experience by identifying recurring issues and sharing feedback with leadership.
Collaborate with the team using tools like Monday.com and Slack to maintain a positive, solution-focused culture.
We are a leading eco-friendly household essentials business that donates 50% of our profits to provide clean water and toilets. Our team of 250+ people is passionate about making a positive impact and we pride ourselves on a supportive, purpose-driven culture.
Build meaningful relationships with Mid-Market customers through engaging emails, calls, and in-person meetings.
Partner with customers to develop plans that align with their long-term goals and drive adoption.
Manage key metrics around adoption, retention, growth, and advocacy to achieve team goals.
Loopio is a remote-first workplace that unleashes learning and growth opportunities for its employees. They foster a supportive culture that values teamwork, curiosity, and innovation.
Be the first point of contact for customer questions through email and phone.
Become a product expert and escalate issues while maintaining communication.
Collaborate with team to improve processes and contribute to knowledge banks.
Tremendous is a global platform for businesses to send payouts via gift cards and money. They are profitable, growing without outside investors, and have a fully remote, high-documentation, low-meeting culture with high employee NPS.
Provide exceptional customer support via phone and email for a health and wellness e-commerce client.
Assist customers with product questions, orders, shipping, subscriptions, and account issues.
Navigate multiple systems and maintain accurate documentation while delivering empathetic service.
ModSquad provides customer support, content moderation, and social media services to top brands globally. Since 2007, the company has been a primarily remote organization with a team supporting over 50 languages in more than 90 countries.
Serve as the primary point of contact for clients via email, phone, and text, providing prompt and empathetic support.
Build trusted relationships and collaborate cross-functionally to resolve client issues efficiently.
Identify recurring client pain points and proactively recommend improvements to enhance the overall client experience.
Prosper Health delivers specialized mental health services for autistic and neurodivergent adults, covered by insurance. They are a mission-driven startup with thousands of active clients, 400+ clinicians, and mid-double-digit millions in revenue, growing 3x year over year.
Build and maintain strong, long-lasting client relationships
Ensure timely and successful delivery of solutions according to client needs and objectives
Communicate progress of monthly and quarterly initiatives to internal and external stakeholders
INFUSE is a demand generation company providing solutions to B2B organizations. With a global team operating across more than 60 countries, the company has been recognized multiple times on the Inc. 5000 list and has received over 60 industry awards.
Provide exceptional customer service across email, chat, and social media to support and nurture user relationships.
Respond to user complaints and inquiries, practicing conflict resolution and effective communication.
Assist Regulatory Operations and Compliance with ad hoc requests and fraud reviews.
Sleeper is a sports-focused games platform with messaging at its core, creating a digital playground for sports fans. The company is young and energetic with a small, passionate team focused on quality over quantity.
Handle inbound calls and chat boxes from members regarding Sidecar Health’s products and services.
Provide excellent customer service in a timely manner while building rapport and maintaining positive relationships.
Handle issues and complaints, and maintain policies and standard operating procedures.
Sidecar Health is redefining health insurance with a mission to make excellent healthcare affordable and accessible for everyone. The team consists of passionate individuals from diverse backgrounds including tech leaders and healthcare professionals, all driven to fix a broken system.
Provide excellent written, Slack, and video chat support to customers.
Conduct training sessions for unmanaged customers to remove friction from their journey.
Present customer problems to the organization for prioritization and actionable decision-making.
Appcues is a customer engagement platform that helps businesses improve user onboarding and adoption. The company is remote-first with a small, focused team that values transparency, collaboration, and autonomy.
Provide responsive patient support through phone and email, assisting users with platform access and technical questions.
Deliver empathetic and patient-focused service while ensuring issues are resolved efficiently.
Identify recurring patient challenges and share insights with internal teams to support product improvements.
The company is a healthcare technology organization that provides innovative digital solutions to help patients access and understand their medical information. The culture is inclusive and collaborative, with a focus on employee well-being and patient impact.
Manage a portfolio of public-sector customers and serve as their primary strategic partner.
Lead business reviews focused on engagement, outcomes, customer value, and long-term success.
Build strong relationships with benefits leaders, HR teams, and executive stakeholders to improve population health.
Virta Health is on a mission to reverse metabolic disease in one billion people by combining technology, personalized nutrition, and virtual care. With over $350 million in funding from top-tier investors, the company partners with major health plans and employers to help employees restore their health.
Manage inbound customer requests for custom jewelry pieces and serve as the primary point of contact for assigned accounts.
Gather and clarify customer requirements, review submissions, and translate needs into actionable internal instructions.
Coordinate with production, CAD, and operations teams to track order progress and ensure smooth execution from design to delivery.
Frontier is a subsidiary of Fresh Prints, a New York-based fully remote company that helps businesses grow cross-functional teams abroad. The company has over 380 employees and has placed over 800 hires across 50 US-based startups and high-growth companies.
Proactively reach out to patients at risk of canceling or disengaging.
Handle inbound cancellation and pause requests with empathy and professionalism.
Support patient retention by identifying solutions that meet their needs.
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. As a remote-first, globally distributed team, they value clarity, accountability, and initiative.
Answer inbound calls and make outbound calls to participants enrolled in the Condition Management Program.
Assist participants via email and online messaging, and accurately document all participant communications.
Work independently and in a team environment with strong customer service skills; no experience required as training is provided.
Cottingham and Butler's Health and Wellness division focuses on reducing medical costs while increasing employee engagement and productivity through onsite screenings, technology, and condition management programs. They value an open-door culture where team opinions are appreciated.
Respond to client inquiries via phone, email, chat, SMS, and ticketing systems in a supportive, professional manner.
Resolve non-technical issues using approved workflows and collaborate with other CSRs to handle complex cases.
Analyze borrower needs, guide them through program options, and accurately document all interactions.
PeopleJoy provides managed education benefits software for employers. The company has a diverse team united by a shared drive to help others and values progress over perfection in a supportive culture.