Source Job

• Answer customer messages by email, chat, and phone quickly and kindly.
• Solve common questions yourself and pass complex issues to the right team with clear notes.
• Handle urgent problems fast and keep customers updated until resolved.

Wing Assistant builds AI-enabled workforce solutions for growing businesses. They help companies get high-quality support across roles like executive assistance, admin support, customer support, and more.

• Troubleshoot and resolve customer issues across email, SMS, phone, and video calls.
• Build and maintain internal documentation and train teams on products and processes.
• Collaborate cross-functionally to improve products based on customer feedback.

Podium provides AI employees for local businesses to automate conversations and drive revenue. Trusted by over 60,000 businesses, the company values customer obsession, founder mentality, zero drama, and enjoying the ride.

• Provide fast, empathetic, and reliable customer support via chat and email.
• Triage and escalate issues with structured repro steps and context to engineering.
• Ensure SLA compliance and help absorb volume spikes during peak periods.

Beside is rebuilding the phone from the infrastructure up, making it carrier-grade and AI-native to understand and act on conversations. They operate with a written-first, public-first culture and are in a critical growth phase.

• Own every customer interaction across email, WhatsApp, live chat, and social, ensuring each reflects Healf's high standard.
• Solve problems properly the first time, focusing on resolution rather than deflection.
• Surface customer feedback to shape product, operations, and experience.

Healf curates the world's best wellbeing brands across EAT, MOVE, MIND, SLEEP. They are Europe's fastest-growing company with a small, talent-dense team and an electric culture with day one founder intensity.

• You will transform raw customer data into actionable insights to support strategic decision-making.
• You will collaborate cross-functionally to shape the Customer Voice Program and design data goals.
• You will manage data requests, build robust frameworks, and ensure data integrity.

We make eco-friendly products and donate 50% of profits to clean water and sanitation. Our team of 200+ across global hubs is dedicated to making a positive impact.

• You will respond to and resolve customer queries through all channels, enabling customers to get the most out of Paddle.
• You will escalate advanced queries to appropriate internal channels.
• You will continuously improve your knowledge of Paddle products to grow in your role.

Paddle offers SaaS companies a different approach to payments infrastructure as a Merchant of Record. They are backed by investors like KKR and serve over 6000 software sellers in 245 territories globally.

• Act as the first point of contact for clients via email, chat, and phone, troubleshooting software issues with a warm, professional manner.
• Own each client conversation from start to finish, treating interactions as training opportunities to build client confidence and independence.
• Collaborate with Product and Engineering teams to drive issues to resolution and identify patterns in recurring issues to improve the product.

Traild is a high-growth SaaS company redefining how finance teams operate, combining AI, automation, and payments infrastructure to power the future of B2B finance. With rapid growth across APAC, North America, and EMEA and a world-class eNPS score of 78, the company offers a dynamic, fast-paced startup environment.

• Resolve customer and provider inquiries via phone, chat, email, and SMS with one-touch resolutions.
• Manage high-volume interactions while maintaining quality, accuracy, and efficiency.
• De-escalate complex situations and collaborate across teams to improve customer experience.

Cherry is a fintech company providing buy-now-pay-later solutions for medical practices, helping make care financially accessible. Founded in 2019 and backed by top investors, it operates in Turkey and the US with a fast-growing, mission-driven startup culture.

• Handle inbound and outbound calls, emails, and chats with professionalism and accuracy.
• Resolve customer concerns efficiently while maintaining high service quality.
• Document all interactions and escalate issues proactively to supervisors.

Arvios provides customer service and operations support for businesses. They offer a remote work culture with leadership development programs and team engagement events.

• Learn Solace systems, tools, and technology to deliver great support.
• Build strong relationships with clients and advocates to ensure they feel heard and understood.
• Resolve client and advocate inquiries via phone, email, and chat to their complete satisfaction.

Solace helps patients navigate the complex healthcare system by pairing them with expert advocates. We are a Series C startup (founded 2022) with a lean, mission-driven team growing quickly.

• Shape the collaborative frameworks that provide transparency across creative and partner teams through expert resource and budget planning.
• Own and evolve operational workflows to keep Marketing Operations and Creative teams humming.
• Design and implement robust resource models, centralized dashboards, and seamless intake benchmarking to ensure world-class work.

We are a leading eco-friendly household essentials business that donates 50% of our profits to provide clean water and toilets. Our team of 250+ people across Australia, the UK, the Philippines, China, and the US is driven by a mission to make a big impact for people and the planet.

• Handle inbound customer support concerns via phone and email in a timely and professional manner.
• Assist users with login and password related issues and support resident account concerns.
• Document cases clearly in the ticketing platform and escalate complex issues when needed.

We develop a complex software platform used in residential communities. We are a growing company that values warm, human support and offers a remote work environment.

• Own the seller support experience, handling tickets, escalations, and live event issues.
• Investigate problems end-to-end across payments, shipping, and platform tools.
• Provide fast, empathetic support during live selling events where answers are needed in minutes.

Tilt is building a live selling platform that helps sellers run their business through community and personality. Backed by top investors, they are a fast-growing, mission-driven startup with a focus on trust and seller success.

• Provide exceptional customer service across email, chat, and social media to support and nurture user relationships.
• Respond to user complaints and inquiries, practicing conflict resolution and effective communication.
• Assist Regulatory Operations and Compliance with ad hoc requests and fraud reviews.

Sleeper is a sports-focused games platform with messaging at its core, creating a digital playground for sports fans. The company is young and energetic with a small, passionate team focused on quality over quantity.

• Assist customers with product inquiries and concerns, ensuring satisfaction and delight.
• Turn around dissatisfied customers due to shipping or product delays.
• Manage and implement customer service software improvements while learning best practices.

Dalstrong is a large international kitchen knife and cookware e-commerce company based in Canada, with a fully remote team distributed worldwide. They are a fast-paced, high-growth company seeking passionate individuals to own their role.

• Provide day-to-day customer service and sales support to customers, retail partners, and internal teams.
• Manage customer service inboxes, monitor order progress, and coordinate with warehouse and operations to resolve issues.
• Support sales processes, product returns, customer onboarding, and shared administrative functions.

Homyped is a retail brand under Michaelis Bayley Holdings, offering home products across multiple brands and channels. The company focuses on delivering a seamless customer experience by providing shared services support across head office, operations, warehouse, and retail teams.

• Provide exceptional customer support via phone and email for a health and wellness e-commerce client.
• Assist customers with product questions, orders, shipping, subscriptions, and account issues.
• Navigate multiple systems and maintain accurate documentation while delivering empathetic service.

ModSquad provides customer support, content moderation, and social media services to top brands globally. Since 2007, the company has been a primarily remote organization with a team supporting over 50 languages in more than 90 countries.

• Respond to inbound member inquiries across live chat, email, and phone with empathy and maintain high satisfaction.
• Assist members with order issues, recipes, account management, and represent the company's mission in every interaction.
• Report on member behavior and bugs, participate in stand-ups, and continuously improve processes.

Wild Alaskan Company delivers wild-caught, sustainable seafood to households across the US using a custom eCommerce platform. The company is fully remote, fast-paced, and values sustainability and customer relationships.

• Provide excellent written, Slack, and video chat support to customers.
• Conduct training sessions for unmanaged customers to remove friction from their journey.
• Present customer problems to the organization for prioritization and actionable decision-making.

Appcues is a customer engagement platform that helps businesses improve user onboarding and adoption. The company is remote-first with a small, focused team that values transparency, collaboration, and autonomy.

• Be the first point of contact for customer questions through email and phone.
• Become a product expert and escalate issues while maintaining communication.
• Collaborate with team to improve processes and contribute to knowledge banks.

Tremendous is a global platform for businesses to send payouts via gift cards and money. They are profitable, growing without outside investors, and have a fully remote, high-documentation, low-meeting culture with high employee NPS.