Maintain the Golden Pet Customer Care Knowledge Base, ensuring SOPs and policies are accurate.
Write and improve agent macros, response templates, and scripting across contact types.
Collaborate with QA, Training, and Escalations to align agent content with CX program goals.
Golden Pet Brands creates products to help pets live longer, healthier lives from their first meal. The company offers comprehensive benefits, an Employee Stock Ownership Plan, and has donated over $9 million to charity.
Be the first point of contact for customer questions through email and phone.
Become a product expert and escalate issues while maintaining communication.
Collaborate with team to improve processes and contribute to knowledge banks.
Tremendous is a global platform for businesses to send payouts via gift cards and money. They are profitable, growing without outside investors, and have a fully remote, high-documentation, low-meeting culture with high employee NPS.
Assist customers by phone, email, and text with questions and service needs.
Provide knowledgeable, friendly support and guidance to resolve concerns.
Maintain customer records, follow up on requests, and support business goals.
The company specializes in customer support and client relations, helping customers with questions and service needs. It is a small organization that values professionalism, reliability, and a positive team environment.
Respond to client inquiries via phone, email, chat, SMS, and ticketing systems in a supportive, professional manner.
Resolve non-technical issues using approved workflows and collaborate with other CSRs to handle complex cases.
Analyze borrower needs, guide them through program options, and accurately document all interactions.
PeopleJoy provides managed education benefits software for employers. The company has a diverse team united by a shared drive to help others and values progress over perfection in a supportive culture.
Provide clear communication to help customers succeed in the Chatbooks ecosystem.
Resolve customer inquiries and concerns quickly and with a sense of urgency.
Build relationships to create lifelong customers while expanding your knowledge beyond support.
Chatbooks helps busy families preserve their memories by turning phone photos into printed photo books. We are a remote-first company with a high-performing culture, headquartered in Lehi, UT, and we offer flexible working options strongly supporting women and parents.
Provide friendly, empathetic support to customers via phone, email, and chat regarding their orders and health products.
Take full ownership of customer concerns and resolve issues proactively from start to finish.
Deliver a best-in-class experience while thriving in a fast-paced virtual environment.
Koala Health is a fast-growing veterinary pharmacy delivering medications and health products directly to pet parents. We are a mission-driven, supportive, close-knit team reimagining pharmacy care for pets and their people.
Handle inbound customer calls and emails with empathy and professionalism.
Resolve issues, answer questions, and provide proactive solutions.
Document interactions and follow up as needed to ensure customer satisfaction.
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, it fosters a supportive, inclusive, and growth-oriented culture.
Provide timely, accurate customer support via email, chat, text, and phone.
Resolve customer issues while meeting quality and productivity benchmarks.
Collaborate with cross-functional teams and maintain detailed documentation.
Fresh Prints is a New York-based custom apparel startup that partners with student entrepreneurs to build businesses. It supports a multi-million dollar supply chain and logistics team and values long-term contributions with benefits like a paid sabbatical.
Maintain a professional and friendly attitude while communicating with customers via phone, web, and in-person.
Build relationships, resolve complaints, and provide prompt responses to ensure customer satisfaction.
Process orders, maintain records of interactions, and stay updated on company offerings.
Breeze Unlimited provides customer service solutions for businesses. The company size and culture are not specified in this posting, but the tone suggests a professional and customer-focused environment.
Provide timely, professional support for client inquiries and service requests.
Coordinate scheduling, reservations, and maintain accurate client records.
Collaborate with internal teams to ensure a smooth client experience.
Aisles & Abroad is a travel and hospitality service company that assists clients with bookings and coordination. They are a supportive, collaborative team with opportunities for growth and advancement.
Provide timely and effective responses to customer inquiries via phone, email, chat, and social media.
Review, investigate, and resolve customer issues to maintain high satisfaction.
Maintain accurate records of customer interactions and resolutions.
Chefman designs and sells kitchen appliances and smart cooking products. The company values customer satisfaction and fosters a collaborative team environment.
Provide exceptional customer service across email, chat, and social media to support and nurture user relationships.
Respond to user complaints and inquiries, practicing conflict resolution and effective communication.
Assist Regulatory Operations and Compliance with ad hoc requests and fraud reviews.
Sleeper is a sports-focused games platform with messaging at its core, creating a digital playground for sports fans. The company is young and energetic with a small, passionate team focused on quality over quantity.
Deliver personalized, empathetic customer support across email and social media, owning end-to-end resolution of product issues, delivery updates, and subscription needs.
Advocate for the customer experience by identifying recurring issues and sharing feedback with leadership.
Collaborate with the team using tools like Monday.com and Slack to maintain a positive, solution-focused culture.
We are a leading eco-friendly household essentials business that donates 50% of our profits to provide clean water and toilets. Our team of 250+ people is passionate about making a positive impact and we pride ourselves on a supportive, purpose-driven culture.
Own every customer interaction across email, WhatsApp, live chat, and social, ensuring each reflects Healf's high standard.
Solve problems properly the first time, focusing on resolution rather than deflection.
Surface customer feedback to shape product, operations, and experience.
Healf curates the world's best wellbeing brands across EAT, MOVE, MIND, SLEEP. They are Europe's fastest-growing company with a small, talent-dense team and an electric culture with day one founder intensity.
Answer customer messages by email, chat, and phone quickly and kindly.
Solve common questions yourself and pass complex issues to the right team with clear notes.
Handle urgent problems fast and keep customers updated until resolved.
Wing Assistant builds AI-enabled workforce solutions for growing businesses. They help companies get high-quality support across roles like executive assistance, admin support, customer support, and more.
Assist customers with product inquiries and concerns, ensuring satisfaction and delight.
Turn around dissatisfied customers due to shipping or product delays.
Manage and implement customer service software improvements while learning best practices.
Dalstrong is a large international kitchen knife and cookware e-commerce company based in Canada, with a fully remote team distributed worldwide. They are a fast-paced, high-growth company seeking passionate individuals to own their role.
Manage inbound and outbound customer calls, handle inquiries, and provide appropriate solutions.
Accurately document interactions and follow company scripts while maintaining professionalism.
Maintain a distraction-free workspace and perfect attendance during the initial training period.
Voice Dream LLC is a remote talent acquisition company specializing in sourcing top international talent for US-based companies. They focus on creating opportunities for university students and recent graduates, offering structured training and ongoing coaching.
Handle phone, email, live chat, and social media interactions with warmth and ownership.
Resolve unique customer concerns and fulfillment challenges without relying on a script.
Manage multi-system workflows and document interactions in CRM platforms like Salesforce.
Minted is a premium design marketplace for stationery, art, and home, sourcing creative content from independent artists around the globe. We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season.