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Core Responsibilities:
- Respond to inbound inquiries across live chat, email, and phone, maintaining a high satisfaction rate.
- Assist members with order issues, cooking advice, and account management, building relationships.
- Report on member behavior and participate in weekly meetings to improve processes.
Requirements:
- Impeccable writing skills and excellent relationship-building abilities.
- Passion for helping people and analytical problem-solving.
- High attention to detail and a team-first attitude.
Benefits:
- Health, vision, and dental insurance, plus a 401k.
- Paid time off, parental leave, and company holidays.
- A free box of fish delivered monthly.
Wild Alaskan Company
Wild Alaskan Company delivers wild-caught, sustainable seafood to households across the US using a custom eCommerce platform. The company is fully remote, fast-paced, and values sustainability and customer relationships.