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About the Role:
- Be the friendly, knowledgeable face of Traild for business clients, owning every interaction from start to finish.
- Think critically and dig into details to understand why issues occur, not just that they occur.
- Work during Australian business hours while based in the Philippines.
Who You Are:
- 2+ years in a B2B customer support role within a SaaS company, supporting business clients through real software issues.
- A natural communicator who is warm, clear, and confident across calls, emails, and chat.
- Comfortable with software at a technical level, methodically working through problems and knowing when to escalate.
Perks at Traild:
- Flexibility with remote, hybrid, and flexible working options.
- Global team spanning APAC, NA, and EMEA.
- Opportunity to join a rocket ship company growing at an exponential rate.
Important Notes:
- Final applicants will be asked to consent to a police/criminal background check as permitted by law.
- Traild is an E-Verify employer and may use AI tools to support parts of the hiring process.
Traild
Traild is a high-growth SaaS company redefining how finance teams operate, combining AI, automation, and payments infrastructure to power the future of B2B finance. With rapid growth across APAC, North America, and EMEA and a world-class eNPS score of 78, the company offers a dynamic, fast-paced startup environment.