Provide telephonic clinical intakes and triage by addressing client concerns and referring them to appropriate resources such as therapists or counselors.
Ensure adherence to departmental protocols, best practices, and customer requirements to maintain compliance and high-quality service delivery.
Maintain complete and accurate documentation of cases within a proprietary database while collaborating with internal teams to ensure continuity of care.
Provide direct telephonic support to clients on behavioral, emotional health, family, and wellness issues.
Conduct clinical intakes and refer clients to appropriate resources such as therapists or counselors.
Maintain accurate documentation within the proprietary database and collaborate with internal teams for continuity of care.
ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, they have combined technology with human expertise to serve more than 75,000 customers worldwide, touching over 160 million lives across 200 countries.
Support members via phone, email, and chat with empathy and professionalism.
Guide members to mental health resources and provide crisis support.
Meet performance metrics including service level agreements and customer satisfaction scores.
Care.com is a consumer tech company on a mission to help families find great care for loved ones. Available in over 20 countries, it is the world's leading platform for family care, with a culture that values empathy and helping hands.
Provide in-the-moment clinical support, psychoeducation, and connection to resources via outbound phone, with some inbound crisis line support.
Use active listening, motivational interviewing, and solution-focused approaches to engage members with mental health, substance use, or relationship concerns.
Assess risks, provide crisis support, safety planning, and follow up with high-risk members to ensure timely connection to care.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're an AI-native platform reaching over 170 million people, with a culture that values technology, humanity, and continuous learning.
Conduct confidential substance use and mental health assessments via telehealth to determine level of care.
Provide clinical consultation, crisis services, and case management to support clients and families.
Coordinate admissions, referrals, and documentation while maintaining quality clinical records.
Northpoint is a behavioral healthcare provider offering evidence-based treatment for adults with substance use and co-occurring disorders and mental health treatment for adolescents. It has grown from two facilities to seventeen across the Western U.S. and is guided by values of humility, heart, inspiration, and conviction.
Respond to clinical professionals and clients seeking treatment for addiction and mental health issues.
Gather and analyze client information to make appropriate referrals to behavioral health facilities.
Triage calls and ensure callers are connected to the right resource quickly.
Acadia Healthcare is a leading provider of behavioral healthcare services across the United States. With over 23,000 employees and 250+ facilities, it is the largest stand-alone behavioral health company in the U.S.
Conduct individual, group, and family therapy sessions via a HIPAA-compliant telehealth platform.
Develop and implement individualized treatment plans in collaboration with an interdisciplinary team.
Complete comprehensive assessments, clinical paperwork, and coordinate care with outpatient providers.
ERC Pathlight is a leading treatment provider for eating disorders and mood, anxiety, and trauma-related conditions, offering innovative, evidence-based care across the country. They support over 6,000 patients annually and foster a collaborative, mission-driven culture focused on growth and compassion.
Answer incoming telephonic, text, and chat inquiries, conducting assessments to provide psychosocial support.
Educate help-seekers about perinatal mental health resources and refer to appropriate services.
Maintain complete and timely documentation of cases in the Salesforce system.
Postpartum Support International (PSI) promotes awareness, prevention, and treatment of perinatal mental health issues. The organization has a dedicated team and operates the National Maternal Mental Health Hotline, offering remote work.