Hotline Counselor

Key Responsibilities:

• Answer incoming telephonic, text, and chat inquiries, conducting assessments to provide psychosocial support and referrals.
• Educate help-seekers about perinatal mental health resources and maintain timely documentation in Salesforce.
• Ensure professionalism and privacy, and engage with remote team via Slack and meetings.

Qualifications:

• Bachelor's degree in related field preferred; must be a licensed mental health clinician or certified doula/lactation consultant.
• Two years of experience working with maternal and child health population.
• Proficiency in Microsoft Office, Google Workspace, Zoom, and ability to manage conflict and multitask.

What We Offer:

• Fully remote work environment with flexible schedule.
• Comprehensive benefits including medical, dental, vision, and generous PTO (vacation and personal days).
• Inclusive parental leave (12 weeks) and retirement plan with match.