Intake Advisor 1

About the Role:

• Respond to clinical professionals and prospective clients seeking treatment for addiction and mental health issues.
• Gather and analyze client information to make appropriate referrals to Acadia facilities.
• Ensure a service-oriented and professional working environment in the Admissions Support Center call center.

Key Responsibilities:

• Triage calls by understanding callers' purpose, needs, and urgency.
• Collect and record client information in Salesforce.
• Provide exceptional customer service and build rapport with clients and their families.

Qualifications:

• Associate degree or equivalent customer service or sales experience.
• Strong decision-making skills and ability to manage multiple tasks.
• Excellent communication and analytical skills.

Work Environment:

• Remote position with working hours 12:30pm - 9:00pm Central time.
• Part of a call center team focused on meeting metrics and service targets.
• Compliance with organizational policies and confidentiality.