Hotline Services Supervisor

Role Overview:

• Provide leadership and skill development to the Hotline Counselor team, supervising their day-to-day service provision and supporting workflows.
• Manage and maintain the Hotline’s operational schedule, ensuring compliance with project practices and operational demand.

Key Responsibilities:

• Execute quality assurance activities including phone/chat/text audits and monitoring of Hotline Counselor staff.
• Conduct administrative training modules with new and existing staff, and develop service-specific training materials.
• Lead development of service delivery announcements and maintain strong working relationships with internal and external stakeholders.

What We Offer:

• A fully remote, asynchronous work environment emphasizing work-life balance.
• Comprehensive benefits including medical, dental, vision, retirement plan with match, and generous paid time off.
• Inclusive parental leave of twelve weeks supporting all paths to parenthood, along with professional development opportunities.