New Provider Experience Advocate - Contract

About BetterHelp:

• We are on a mission to make mental health care accessible to everyone, serving millions globally.
• Our team of over 30,000 licensed therapists and diverse professionals is backed by a supportive culture.

Your Role:

• You will handle inquiries from therapists via email, chat, and phone with efficiency and accuracy.
• You will resolve escalated issues and collaborate with Clinical, Product, and Legal teams.
• You will identify trends and support projects to improve therapist satisfaction and retention.

What You Bring:

• 1-2 years of contact center experience delivering email, chat, and phone support.
• Excellent written and verbal communication skills, with strong attention to detail.
• Ability to multitask, manage high volume, and work independently in a remote team.

Why Join Us:

• You'll build something that changes lives, with free BetterHelp accounts for all team members.
• You'll work in a positive, no-ego environment with a focus on work-life balance.
• You'll be part of a fully backed company with startup DNA and a commitment to employee mental health.