Monitor the Crisis Support Services (CSS) request channel and respond to students in crisis or potential crisis situations.
Assess learner needs and refer them to appropriate community resources such as food banks, mental health providers, or medical bill relief funds.
Conduct follow-up outreach when needed and document interactions, ensuring students receive appropriate support.
InsideTrack is a mission-driven nonprofit organization that uses coaching to provide holistic support to students, helping them achieve educational and career goals. Since 2001, the organization has served 3.6 million students and partnered with over 425 institutions, and its culture promotes diversity, inclusion, personal growth, and work-life balance.
Provide telephonic clinical intakes and triage by addressing client concerns and referring them to appropriate resources such as therapists or counselors.
Ensure adherence to departmental protocols, best practices, and customer requirements to maintain compliance and high-quality service delivery.
Maintain complete and accurate documentation of cases within a proprietary database while collaborating with internal teams to ensure continuity of care.
ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, they have combined the best in technology with unmatched human expertise, serving more than 75,000 customers worldwide and touching over 160 million lives across 200 countries.
Provide high-quality support to BetterHelp's therapist network, handling 500–600 tickets per week with efficiency and accuracy.
Resolve escalated and complex issues through cross-team collaboration, identifying trends to improve processes.
Maintain deep platform knowledge and support initiatives that enhance therapist engagement and satisfaction.
BetterHelp is the world's largest online therapy service, founded in 2013 to remove traditional barriers to mental health care. With a network of over 30,000 licensed therapists, the company fosters a diverse, supportive culture that invests heavily in employee well-being and professional development.
Support members via phone, email, and chat with empathy and professionalism.
Guide members to mental health resources and provide crisis support.
Meet performance metrics including service level agreements and customer satisfaction scores.
Care.com is a consumer tech company on a mission to help families find great care for loved ones. Available in over 20 countries, it is the world's leading platform for family care, with a culture that values empathy and helping hands.
Serve as collaborating physician for Tennessee-licensed PMHNPs, conducting monthly chart reviews and patient audits.
Provide 2-4 hours of direct psychiatric clinical care per week via telepsychiatry for college students.
Hold an active TN medical license as a board-certified MD/DO Psychiatrist and work autonomously in a telemedicine environment.
Mantra Health is dedicated to revolutionizing student mental health care by partnering with universities to provide universal access to high-quality mental health services for students. Since founding in 2018, they have raised over $34 million and work with students across the country, fostering a supportive culture focused on helping students stay in school.
Deliver a respectful, compassionate experience for every caller, aiming for one-call resolution.
Complete crisis screening assessments and coordinate with crisis teams when immediate intervention is needed.
Manage and track referrals in Salesforce, including conducting outbound follow-up calls.
Centerstone is a nonprofit behavioral health system providing mental health and substance use disorder treatments. With thousands of employees, it is a dynamic, well-established organization focused on delivering care that changes people's lives.
Oversee quality assurance and evaluate performance of Hotline Counselors, providing administrative supervision and guidance to optimize service delivery for pregnant and postpartum individuals.
Deliver direct telephonic, text, and web chat support to clients, performing rapid assessment of complex perinatal health situations and formulating intervention strategies.
Manage operational schedule, conduct performance evaluations, and lead workforce management activities for a team of 20-25 counselors in a 24/7 remote environment.
Postpartum Support International (PSI) is a non-profit organization dedicated to promoting awareness, prevention, and treatment of mental health issues related to childbearing. The organization has a passionate team of staff and volunteers committed to supporting families and improving outcomes for pregnant and postpartum individuals.
Provide clinical and operational supervision to a team of SAIL Case Managers.
Collaborate with government stakeholders and program leadership to maintain program performance.
Ensure high-quality, compliant services through quality assurance, training, and crisis support.
This company provides specialized behavioral health case management services for military personnel. The organization supports a mission-driven culture with a focus on high-quality, compliant services.
Conducts evidence-based therapeutic sessions for children, families, and individuals via telehealth.
Develops and implements goal-oriented treatment plans with timely documentation.
Provides conflict resolution and crisis intervention when needed.
AthenaPsych is a New York State mental health-approved provider of community mental health services for children, adults, and families, specializing in trauma-informed care. They pride themselves on hiring a diverse group of passionate clinicians dedicated to improving emotional well-being for underserved communities.
Provide confidential, solution-focused counselling to youth via phone and chat.
Conduct risk assessments and develop safety plans for youth safety.
Work within a person-centred, strengths-based clinical model.
They provide confidential, solution-focused counselling support to young people through phone and live chat. The company culture emphasizes empathy, professionalism, and collaboration, with a focus on accessible mental health services.
Conduct telehealth sessions and deliver comprehensive patient assessments.
Develop meaningful connections with clients and provide personalized care.
Participate in supervisory hours and maintain a caseload of 20+ sessions per week.
Mood Health is a collaborative group practice dedicated to mental health care, serving diverse patients through telehealth. They offer a supportive remote work culture with regular team connection opportunities.
Provide direct clinical support to patients undergoing medication abortion via telemedicine.
Deliver timely triage, clinical assessment, and patient-specific nursing guidance.
Ensure culturally responsive, evidence-based care in a fast-paced, mission-driven startup environment.
Hey Jane provides safe, discreet medication abortion and reproductive health care via telemedicine. The in-house clinical team, composed of board-certified doctors, advanced practice clinicians, nurses, and patient care advocates, has helped over 100,000 patients, and the company is committed to equitable, judgment-free care.
Lead individual therapy sessions in a telehealth setting for women's mental health.
Provide care using evidence-based models and participate in clinical supervision.
Work remotely with a flexible schedule, supporting an underserved population.
Seven Starling is a women's mental health company providing online individual therapy for issues such as perinatal, early parenting, perimenopause, and menopause. They are an early-stage team building the future of maternal mental healthcare with a focus on supporting an underserved population.
Conduct diagnostic assessments and develop evidence-based treatment plans via secure telehealth platforms.
Provide individual psychotherapy for anxiety, depression, trauma, and substance use disorders.
Maintain clear clinical documentation with AI-powered scribe support to reduce administrative burden.
Affect offers high-quality, accessible mental health treatment through telehealth, combining licensed therapists and innovative technology. The company is growing and fosters a supportive, collaborative culture focused on impact and innovation.
Guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism.
Blend patient support, care coordination, and emotional guidance to match patients with therapists.
Be the first voice patients or their families hear, turning moments of vulnerability into reassurance.
Sailor Health revolutionizes mental health care for older adults in America. As a small, agile remote-first team, we are mission-aligned and collaborative, focused on improving care for a rapidly growing senior population.
Foster strong, supportive relationships with clients aged 11-60 to create a safe therapeutic environment.
Provide evidence-based individual teletherapy to clients with mild-to-moderate mental health conditions.
Provide psychoeducation to parents and caregivers of younger clients as applicable to your caseload.
Daybreak Health provides mental health therapy to youth and adults through partnerships with schools and healthcare systems. They serve over one million students across the US with a growing clinician network.
Provide evidence-based teletherapy to students within school district partnerships.
Build trusted relationships with students and families while collaborating with school counselors and providers.
Contribute to clinical programs and participate in ongoing training and case consultations.
Daybreak Health is building a world where every young person has access to the mental health support they need to thrive. We are a dedicated, compassionate community of therapists passionate about making a real impact.
Provide empathetic, personalized support to customers and resolve their technical inquiries.
Communicate with platform specialists via Intercom and manage requests for accounts, subscriptions, refunds.
Turn user feedback into valuable insights to help shape the product.
Mindly is a marketplace for psychologists and clients, helping people live healthy, happy lives. We are a fast-growing, profitable HealthTech company with over 1,000,000 clients in 40+ countries and a passionate team.
Manage provider email support and answer calls in real time, resolving issues and escalating when needed.
Track every open item through to resolution, ensuring outstanding requests are followed up on.
Proactively support your provider network with warmth, professionalism, and a solutions-first mindset.
Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments. We are a remote-first startup with a small, agile team rooted in purpose and collaboration.
Proactively reach out to students via email, text, and phone to keep them engaged and on track.
Build individualized success plans for at-risk students addressing academic, motivational, or personal barriers.
Monitor each student's academic progress, attendance, and payment status throughout their program.
Stepful is a workforce platform that redefines how America's largest health systems build, train, and retain their talent. Since 2021, it has trained over 32,000 healthcare workers and is backed by Y Combinator, with a culture of mission-driven builders who prioritize care, learning, and ownership.