Oversee quality assurance and evaluate performance of Hotline Counselors, providing administrative supervision and guidance to optimize service delivery for pregnant and postpartum individuals.
Deliver direct telephonic, text, and web chat support to clients, performing rapid assessment of complex perinatal health situations and formulating intervention strategies.
Manage operational schedule, conduct performance evaluations, and lead workforce management activities for a team of 20-25 counselors in a 24/7 remote environment.
Postpartum Support International (PSI) is a non-profit organization dedicated to promoting awareness, prevention, and treatment of mental health issues related to childbearing. The organization has a passionate team of staff and volunteers committed to supporting families and improving outcomes for pregnant and postpartum individuals.
Supervise and lead a clinical team delivering virtual EAP mental health services, ensuring high-quality, timely care and operational performance.
Monitor team caseloads and metrics, implement workflows, and drive performance to meet internal SLAs.
Deliver case audit feedback, coaching, and clinical consultation to ensure adherence to quality standards.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. Their AI-native platform reaches over 170 million people worldwide, and they foster a collaborative, mission-driven culture.
Provide individual and group clinical supervision, coaching clinicians in evidence-based care delivery.
Manage performance, hiring, and onboarding of a team of 20-25 therapists.
Carry a small caseload while leading a remote-first clinical team.
Fort Health is a virtual pediatric mental healthcare company that broadens access to quality mental health services for children aged 4-24. They are a growing company with a supportive culture, built in partnership with the Child Mind Institute.
Supervise associate therapists providing telehealth services to the Medicaid community.
Help associates accumulate clinical hours for full licensure with flexible scheduling.
Work remotely with dedicated administrative support and competitive monthly compensation.
Third Space Therapy combines the independence of private practice with the support of a group setting, focused on expanding Medicaid-covered behavioral healthcare. We are a growing team of licensed professionals dedicated to mentoring emerging therapists and providing accessible mental health services.
Provide leadership and operational oversight for a team of Behavioral Health Care Managers delivering brief therapeutic interventions in the Collaborative Care Model.
Ensure high-quality, evidence-based behavioral health interventions and coordinate with psychiatric consultants and oncology clinics.
Optimize patient outcomes in alignment with organizational and regulatory standards.
Colla Health helps people with cancer improve their quality of life by providing behavioral healthcare as an extension of their medical treatment. They are backed by a premier venture capital firm and are building a world-class team of clinicians, technologists, and healthcare operations builders.
Provide peer supervision and quality oversight to a nationwide team of certified peer support specialists delivering virtual services.
Monitor service quality, coach specialists, and support accurate documentation through a secure platform.
Serve as escalation point for coverage, scheduling, and participant-need questions, coordinating reassignments as needed.
CLFC Healthcare and Communications provides virtual peer support and supervision services for a federal reentry program supporting the U.S. Department of Justice. The company is a small consulting firm with a mission-driven culture focused on non-clinical support and community reintegration.
Authorizes and reviews utilization of mental health and substance abuse services in inpatient and outpatient settings.
Provides telephone triage, crisis intervention, and discharge planning while collaborating with clinical teams and providers.
Analyzes utilization data, participates in quality improvement projects, and advocates for patient treatment needs.
Magellan Health is a managed care organization focused on behavioral health and substance abuse services. They are a large employer with a culture centered on caring, professional growth, and employee wellbeing.
Provide clinical supervision to associate-level clinicians working toward full licensure.
Deliver telehealth services to the Medicaid community.
Set your own schedule and supervise from anywhere.
Third Space Therapy combines the independence of private practice with the support of a group setting, focused on expanding Medicaid-covered behavioral healthcare. They are a growing organization that values flexibility and clinician development.
Provide direct telephonic support to clients on behavioral, emotional health, family, and wellness issues.
Conduct clinical intakes and refer clients to appropriate resources such as therapists or counselors.
Maintain accurate documentation within the proprietary database and collaborate with internal teams for continuity of care.
ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, they have combined technology with human expertise to serve more than 75,000 customers worldwide, touching over 160 million lives across 200 countries.
Provide direct patient care while managing a team of Therapists, monitoring performance metrics and onboarding.
Oversee clinical and operational issues, conduct evaluations, and support professional development.
Coordinate with leadership to optimize workflows, quality assurance, and regulatory compliance.
Ascend Healthcare delivers integrated psychiatric and behavioral health therapy solutions with a commitment to equity, compassion, and operational excellence. They partner with health centers to build sustainable behavioral health programs, fostering a collaborative, patient-first culture with work-from-home opportunities and career growth.
Support members via phone, email, and chat with empathy and professionalism.
Guide members to mental health resources and provide crisis support.
Meet performance metrics including service level agreements and customer satisfaction scores.
Care.com is a consumer tech company on a mission to help families find great care for loved ones. Available in over 20 countries, it is the world's leading platform for family care, with a culture that values empathy and helping hands.
Provide telephonic clinical intakes and triage by addressing client concerns and referring them to appropriate resources such as therapists or counselors.
Ensure adherence to departmental protocols, best practices, and customer requirements to maintain compliance and high-quality service delivery.
Maintain complete and accurate documentation of cases within a proprietary database while collaborating with internal teams to ensure continuity of care.
ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, they have combined the best in technology with unmatched human expertise, serving more than 75,000 customers worldwide and touching over 160 million lives across 200 countries.
Review treatment plans and progress notes for accuracy and compliance.
Conduct regular audits and provide feedback to associate therapists.
Collaborate with leadership to address documentation quality issues.
Brave Health is a telehealth mental health care company that expands access to compassionate, high-quality care for Medicaid patients. They are a community health-centered organization with a diverse team working 100% remotely.
Lead daily operations and align execution with broader business goals.
Manage agent attendance, quality, and performance with coaching and follow-up.
Oversee onboarding, compliance, and monthly invoicing while driving workforce growth.
This role is with a partner company that operates a remote, distributed workforce providing outsourced services. The company is scaling to 100 active agents and values hands-on leadership, accountability, and quality.