Support members via phone, email, and chat with empathy and professionalism.
Guide members to mental health resources and provide crisis support.
Meet performance metrics including service level agreements and customer satisfaction scores.
Care.com is a consumer tech company on a mission to help families find great care for loved ones. Available in over 20 countries, it is the world's leading platform for family care, with a culture that values empathy and helping hands.
Provide professional, compassionate, and accurate customer support via telephone to individuals impacted by disasters.
Navigate multiple web-based systems to access and document information while maintaining schedule adherence.
Actively listen, verify customer information, and conduct follow-up communications as needed.
Senture provides temporary remote customer support during natural disasters and emergencies, helping individuals navigate recovery. The company values flexibility and offers redeployment opportunities for eligible employees.
Provide exceptional support to customers via phone, email, and chat, addressing inquiries about RESPs and our digital platform.
Resolve issues efficiently by troubleshooting problems and coordinating with internal teams to ensure customer satisfaction.
Maintain accurate records of customer interactions and contribute to improving processes and resources.
Embark Student Corp. is a fintech company that helps Canadians achieve their education goals through an innovative digital platform for RESPs. Over the past 60 years, the company has reinvested over $60 million into scholarships and supported more than 850,000 students.
Provide outstanding customer service and problem-solving to those affected by disasters.
Utilize multiple systems and maintain high accuracy while documenting customer interactions.
Demonstrate open availability, including weekends, for this full-time seasonal role.
Support Services Group provides customer service support for agencies leading the nation in disaster relief. The company is hiring for seasonal roles and emphasizes a culture of helping others in times of need.
Provide telephonic clinical intakes and triage by addressing client concerns and referring them to appropriate resources such as therapists or counselors.
Ensure adherence to departmental protocols, best practices, and customer requirements to maintain compliance and high-quality service delivery.
Maintain complete and accurate documentation of cases within a proprietary database while collaborating with internal teams to ensure continuity of care.
ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, they have combined the best in technology with unmatched human expertise, serving more than 75,000 customers worldwide and touching over 160 million lives across 200 countries.
Provide responsive patient support through phone and email, assisting users with platform access and technical questions.
Deliver empathetic and patient-focused service while ensuring issues are resolved efficiently.
Identify recurring patient challenges and share insights with internal teams to support product improvements.
The company is a healthcare technology organization that provides innovative digital solutions to help patients access and understand their medical information. The culture is inclusive and collaborative, with a focus on employee well-being and patient impact.
Provide virtual enrollment and peer support sessions, tailoring frequency and approach to each participant's goals.
Draw on your own recovery or reentry experience to build trust, model hope, and support long-term community reintegration.
Maintain confidential, respectful virtual spaces and document sessions accurately through the program's secure system.
CLFC Healthcare and Communications provides virtual community reentry peer support for a federal program supporting the U.S. Department of Justice. The company is expanding its nationwide network and offers a flexible, remote work environment with a mission-driven focus.
Respond to clinical professionals and clients seeking treatment for addiction and mental health issues.
Gather and analyze client information to make appropriate referrals to behavioral health facilities.
Triage calls and ensure callers are connected to the right resource quickly.
Acadia Healthcare is a leading provider of behavioral healthcare services across the United States. With over 23,000 employees and 250+ facilities, it is the largest stand-alone behavioral health company in the U.S.
Represent Noctrix in direct virtual patient interactions, including application training, product demonstrations, and proactive and reactive therapy support.
Serve as a consultant to clinicians and technicians during implementation and calibration sessions to ensure smooth integration.
Capture therapy support needs and provide feedback to product management and development teams.
Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience.
Monitor people supported and provide support in health, medication, safety, and daily living.
Empower independent decisions and respond to emergency requests with backup staffing.
Troubleshoot technology issues and provide training on remote support systems.
Heritage Christian Services promotes independence and opportunities for growth for people with disabilities. The organization values equity and justice, with a culture focused on dignity and respect.
Answer incoming telephonic, text, and chat inquiries, conducting assessments to provide psychosocial support.
Educate help-seekers about perinatal mental health resources and refer to appropriate services.
Maintain complete and timely documentation of cases in the Salesforce system.
Postpartum Support International (PSI) promotes awareness, prevention, and treatment of perinatal mental health issues. The organization has a dedicated team and operates the National Maternal Mental Health Hotline, offering remote work.
Resolve escalated customer support tickets from parents and teachers, primarily via email.
Investigate ambiguous situations and make sound decisions under time pressure.
Handle occasional Trust & Safety escalations, which may involve sensitive content.
Outschool is an online learning platform that offers live, small-group classes for K-12 students. The company is a fast-growing startup with a focus on empowering learners and educators in a remote-friendly culture.
Handle inbound calls and chat boxes from members regarding Sidecar Health’s products and services.
Provide excellent customer service in a timely manner while building rapport and maintaining positive relationships.
Handle issues and complaints, and maintain policies and standard operating procedures.
Sidecar Health is redefining health insurance with a mission to make excellent healthcare affordable and accessible for everyone. The team consists of passionate individuals from diverse backgrounds including tech leaders and healthcare professionals, all driven to fix a broken system.
Consult and enroll qualified clients into debt relief programs with empathy and professionalism.
Document client discussions clearly using Salesforce CRM and multitask across systems.
Meet performance criteria, adapt to changing schedules, and maintain reliable attendance.
National Debt Relief is a debt relief organization that helps consumers settle debt and regain financial stability. The company has helped over 450,000 people settle over $10 billion in debt and is rated A+ by the BBB, with a team-oriented culture and employee growth opportunities.