Source Job

Global

  • Own the recipient support experience across Emergency Cash programs, designing systems and leading the call center function.
  • Build and maintain standardized operating procedures, quality standards, and playbooks for consistent recipient support.
  • Partner with Product and Engineering to improve technology and oversee AI-powered support systems.

Customer Support Operations Data Analysis Project Management CRM AI

4 jobs similar to Manager, Emergency Cash Recipient Experience

Jobs ranked by similarity.

Global

  • Own performance management systems, strategic planning, and operating mechanisms for Emergency Cash leadership.
  • Lead the development of GiveDirectly's "Brand as Access" strategy to build recipient trust and stakeholder engagement.
  • Drive high-priority special projects and cross-functional initiatives from concept through execution.

GiveDirectly delivers cash transfers to people living in poverty, believing it to be one of the most scalable and dignified forms of aid. With over $1B delivered to 2+ million people across 15 countries, the culture is candid, analytical, and non-hierarchical.

$128,000–$128,000/yr
Global

  • Own GiveDirectly's learning agenda for Emergency Cash programs, setting research priorities and strategy.
  • Lead strategic impact evaluations and research projects across multiple countries.
  • Establish best practices and systems for research quality and ethics within the Emergency Cash portfolio.

GiveDirectly delivers cash transfers directly to people living in poverty. Since 2011, they have delivered over $1B to 2+ million people across 15 countries, and their culture is candid, analytical, and non-hierarchical.

$94,700–$94,700/yr
US Unlimited PTO

  • You will lead end-to-end project management for the Rx Kids program, ensuring smooth operations and stakeholder coordination.
  • You will oversee application verification, fraud monitoring, and customer service to drive program excellence.
  • You will manage field staff and build partnerships with funders, vendors, and community organizations.

GiveDirectly delivers cash directly to people living in poverty. We have served over 2 million people across 15 countries and have a candid, non-hierarchical culture.

UK

  • Provide global assistance and emergency response to client situations worldwide.
  • Manage incident reports, coordinate resource dispatch, and handle communications.
  • Work flexible shifts including days and nights in a 24/7/365 environment.

Everbridge is a global provider of critical communications and enterprise safety solutions, empowering organizations to anticipate and respond to critical events. The company is a technology-driven organization with a global team focused on resilience.