Similar Jobs
See allClient Service Representative - Operations
WNS
US
Customer Service
Healthcare
Data Entry
Quality Assurance Specialist (Contact Center)
Above Lending
US
Quality Assurance
Communication
Analytical Skills
QC Team Lead
Natera
US
Quality Assurance
Analytical Skills
Communication
Member Outreach Coordinator (Call Center Position)
The Periscope Group
US
Customer Service
Communication
Microsoft Office
Senior Auditor Quality - OPSP
Cotiviti
US
Microsoft Office Suite
Quality Assurance
Key Responsibilities:
- Audit assigned inbound and outbound calls each month to meet established quality-monitoring requirements
- Evaluate calls for customer service, technical performance, procedural compliance, and coaching opportunities
- Document findings including deficiencies, errors, positive feedback, and areas for improvement
Qualifications:
- High school diploma or GED equivalency
- Minimum 1 year of call center quality auditor experience for external candidates
- Exceptional written and verbal communication skills
Compensation and Benefits:
- Hourly pay range of $20.68–$22.98 plus up to $5.09 per hour H&W
- Full benefits package including medical, dental, vision, and 401(k)
- Paid time off and annual bonus eligibility
International SOS Government Medical Services
International SOS Government Medical Services supports healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, the company operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide.