Audit 30% of production output to ensure rating quality and consistency during the initial phase.
Identify miscalibration or inconsistent scoring across raters and flag issues early.
Provide clear, actionable feedback and corrections to raters to maintain alignment.
Welo Data provides AI services and data solutions for machine learning and artificial intelligence projects. They are a growing community of freelancers and contractors working on various AI-related tasks.
Ensure the Enrollment Team delivers high-quality, compassionate interactions with prospective members through call audits and evaluation reviews.
Lead calibration sessions and identify trends, opportunities, and improvements for QA rubrics and processes.
Use data and AI technology to surface insights, optimize quality platforms, and advance strategic quality initiatives.
Thyme Care is a market-leading value-based oncology care enabler that partners with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for people with cancer. They are a tech-native organization with a culture centered on human connection, innovation, and continuous improvement, serving thousands of patients across the country.
Audit 30% of production output during the pilot phase to ensure rating quality and consistency.
Identify and flag miscalibration or inconsistent scoring across raters.
Provide clear, actionable feedback and corrections to raters.
Welo Data provides AI services and general application support. They are a freelance-oriented company focused on data quality and AI training projects.
Audit 30% of production output to identify and flag miscalibration or inconsistent scoring across raters.
Provide clear, actionable feedback and corrections to raters to ensure rating quality and consistency.
Complete onboarding and training ahead of the production pool's rollout to maintain alignment.
Welo Data provides AI services, specializing in data annotation and quality assurance for machine learning projects. They are a growing company focused on building a community of freelance raters and testers, offering flexible remote work opportunities.
Audit 30% of production output during the initial pilot phase to ensure rating quality and consistency.
Identify and flag miscalibration or inconsistent scoring across raters, providing clear feedback.
Complete onboarding and training ahead of the production pool's rollout while working independently.
Welo Data is an AI services company that provides data annotation and quality assurance for AI projects. They are a growing community of freelancers and contractors, fostering a remote work culture with a focus on accuracy and consistency.
Support customers over the phone with product information and account corrections.
Ensure accuracy and completeness of customer paperwork and records.
Resolve product or service problems by clarifying complaints and providing solutions.
Five Star Solutions provides customer support services for the firearms industry. The company is an equal opportunity employer committed to cultivating a professional, diverse workforce.
Audit 30% of production output to ensure rating quality and consistency during the pilot phase.
Identify and flag miscalibration or inconsistent scoring across raters.
Provide clear, actionable feedback and corrections to raters to maintain alignment.
Welo Data provides AI services, focusing on data annotation and quality assurance for machine learning models. They are a global freelance community with a collaborative, independent culture.
Conduct quality reviews and audit revenue cycle claims and workflows against established SOPs.
Develop, collect, and analyze quality improvement initiatives to support RCM operational functions.
Identify process deficiencies via analysis and trends, and deliver assessment results to leadership.
Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices and improve patient experiences. The company is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology.
Audit 30% of production output during the pilot phase to ensure rating quality and consistency.
Identify and flag miscalibration or inconsistent scoring across raters.
Provide clear, actionable feedback and corrections to raters.
Welo Data provides AI services, including data annotation and rating for machine learning projects. It is a community of freelancers working on various AI-related tasks.
Execute functional and regression tests on completed campaign builds to verify timing, routing, and message behavior end to end.
Own a queue of QC cases from intake to documented close, prioritizing by urgency and launch dates.
Partner with Build and Product Engineering to document and communicate defects clearly.
Drips engages people in two-way, compliance-governed SMS conversations through automated text and phone campaigns, helping organizations connect with customers at scale. Drips is a remote-first team that values accuracy, thoroughness, and clear documentation.
Conduct clinical audits and risk assessments to identify compliance gaps.
Manage multiple client engagements and deliver accurate project results.
Build strong client relationships and present findings to leadership.
Kodiak Solutions transforms healthcare through technology-driven solutions, specializing in finance, unclaimed property, and risk management. Their innovative platform streamlines operations, allowing providers to focus on patient care.
Evaluate customer interactions across calls, emails, chats, and tickets against quality standards.
Design and deliver onboarding and continuous training modules, plus actionable coaching feedback.
Identify performance trends and build targeted learning interventions to drive operational excellence.
Learning Network is a growing, innovative, and customer-centric educational services company that brings innovative education to thousands of students. The culture prioritizes service, with a supportive community of people who care about customers and colleagues.
Serve as the primary point of contact for callers with a warm, professional presence.
Manage scheduling, gather client information, and route calls to the right teams.
Work fully remotely using RingCentral, Google Workspace, and client management platforms.
The company provides professional client support and administrative services through a fully remote team. It fosters a collaborative, distributed culture focused on warm communication and long-term career growth.
Provide frontline support via phone, chat, and email while reviewing and processing sensitive documentation.
Validate document completeness, accuracy, and compliance, escalating issues when necessary.
Collaborate with Quality Assurance and Training teams to refine workflows and improve processes.
The partner company is a platform that ensures document accuracy and compliance for workers through frontline support. It operates in a fast-paced remote environment with a focus on quality and customer experience.
Conduct proactive outbound outreach to members via phone, text, and email.
Maintain accurate CRM records of member interactions and qualification statuses.
Follow structured scripts and processes while building rapport and encouraging member participation.
This company supports a large member community through personalized outreach and award qualification activities. It offers a fully remote, independent contractor opportunity with a supportive professional community.
Investigate reported and detected issues on live campaigns, tracing root causes across transcripts, logs, and configuration.
Run pre-launch and ongoing conversation QA on campaigns, test scripts, edge cases, and escalation paths.
Build and maintain the QA framework, automate repetitive checks, and track quality metrics to fix issues at the source.
Arbiter is an AI-powered care orchestration system that unites healthcare, launching a patient-facing Agentic platform to optimize patient outcomes through a multimodal approach. Backed by one of the largest seed rounds in health tech history, we are a high-performing engineering group focused on excellence, collaboration, and continuous growth.
Serve as a primary point of contact for clients, managing inbound and outbound communications with professional excellence.
Handle and carefully respond to all customer inquiries, resolving issues on the first call through active listening.
Track and document call information for auditing, escalate interactions when necessary, and upsell if required.
TP is a leading global provider of digital business services, partnering with brands to optimize operations through technology and sustainable practices. With 500,000 employees across 300 languages, TP fosters an inclusive culture focused on growth and well-being.
Handle inbound and outbound customer inquiries related to third-party liability and subrogation matters.
Conduct professional interviews to collect, verify, and document insurance and claims information.
Navigate multiple computer systems while maintaining accurate records and meeting productivity targets.
This company focuses on improving healthcare payment accuracy and helping individuals navigate complex insurance-related inquiries. It operates with a customer-focused team in a fast-paced, technology-driven environment.
Provide responsive customer support for reservation inquiries and service needs.
Assist clients with gathering details and coordinating trip preparation.
Maintain accurate records and communicate professionally throughout the reservation process.
The company provides reservation and customer support services for travel-related inquiries. They offer a fully remote work environment with flexible scheduling and ongoing support, emphasizing independence and attention to detail.
Evaluate conversations between users and AI voice agents by listening to recorded interactions.
Rate each AI agent turn on two 1-5 scales: content quality and prosody naturalness.
Provide clear, specific written justifications for each rating given.
Welo Data provides AI services, specializing in data evaluation and human feedback for AI systems. They are an established company with a global community of freelancers and a focus on remote, collaborative work.