Quality Assurance Specialist
Benefits
Unlimited PTO
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About the Role:
- You’ll evaluate calls led by Customer Success Managers, both proactive and reactive, using our Quality rubrics.
- You’ll spot recurring gaps in communication or process and recommend coaching and training improvements.
What You’ll Do:
- Listen to and score Customer Success calls focused on retention.
- Share clear trends and coaching opportunities with Success leadership based on rubric scores.
- Guide enablement and training for the CSM team based on what you hear on calls.
What We’re Looking For:
- Detail-oriented, empathetic, and know what a great customer interaction sounds like.
- Experience in QA or customer success, with strong feedback and analytical skills.
- Comfortable working cross-functionally and motivated to audit as many calls as possible each month.
Pay and Benefits:
- Estimated base salary: $30,000 USD converted to local currency.
- Comprehensive health coverage, remote-first workplace, unlimited PTO, and other perks.
Owner
Owner is the AI-native system that helps local business owners succeed, starting with restaurants, by powering their website, online ordering, CRM, and POS. The team is in the low hundreds, remote-first and global, with top talent from leading SMB software companies.