Manager, Customer Success, Quality, Training & Customer Success
Remote regions
USBenefits
Unlimited PTO
Similar Jobs
See allTraining & Quality Assurance Specialist
Learning Network
US
Customer Service
Coaching
Training Facilitation
Licensed Customer Service Manager
Kin
US
Customer Service
Coaching
Insurance
Customer Success Manager
IRESTORE
US
Customer Success
Leadership
QA
Manager, Customer Support
Wrapbook
USA
Customer Support
Team Management
Data Analysis
Associate Lead, Customer Support Operations
TransUnion
UK
Jira
Quality Assurance
Performance Management
Role Overview:
- Lead and develop QA, Training, and Customer Success teams to deliver exceptional customer experiences.
- Own operational readiness, escalations, and knowledge management across supported programs.
What You'll Do:
- Manage performance, coaching, and development for team members.
- Enhance training and QA programs using automation, digital learning, and AI solutions.
- Serve as the primary escalation point and drive continuous improvement.
Who You Are:
- Experienced leader with 5+ years in contact center operations or related fields.
- Analytical, customer-first, and passionate about innovation and team growth.
About Kobie:
- A values-led, remote-first organization with a diverse and inclusive culture.
- Recognized as a Top Workplace in the USA.
Kobie
Kobie is a loyalty solutions provider that helps the world's most recognized brands build lasting emotional connections with their consumers. Named a Top Workplace in the USA and a Top Remote Workplace, the company fosters a collaborative, growth-focused culture with a flexible, remote-first environment.