Trainer - Customer Success

About the Role:

• We are seeking a Customer Success Trainer to develop, support, and elevate the performance of our CSMs.
• This role combines coaching, quality assurance, and training delivery to drive long-term client success.

Key Responsibilities:

• Coach and mentor CSMs on customer satisfaction, retention, and relationship management.
• Perform quality reviews on calls, emails, and task updates, providing actionable feedback.
• Build coaching plans and lead training sessions to reinforce performance standards.

Candidate Requirements:

• Experience coaching CSMs, Account Managers, or similar client-facing roles.
• Strong quality assurance background with structured feedback delivery.
• Excellent communication and facilitation skills; familiarity with CRMs and coaching tools.
• Ability to work hybrid and align with US time zone (night shift) schedule.

Hiring Process:

• Conduct a live mock training simulation and present a self-made deck on CSM topics.
• Assessment focuses on facilitation, structure, clarity, and content relevance.