Evaluate customer interactions across calls, emails, chats, and tickets against quality standards.
Design and deliver onboarding and continuous training modules, plus actionable coaching feedback.
Identify performance trends and build targeted learning interventions to drive operational excellence.
Learning Network is a growing, innovative, and customer-centric educational services company that brings innovative education to thousands of students. The culture prioritizes service, with a supportive community of people who care about customers and colleagues.
Lead and develop a customer service team, setting performance expectations and conducting regular coaching and reviews.
Oversee daily operations, monitor KPIs such as CSAT and resolution time, and drive process improvements.
Collaborate with cross-functional teams to resolve issues and enhance the overall customer experience.
Fresh Prints is a custom apparel company that provides high-quality products and services. They have a fast-paced, customer-focused culture with a distributed team, emphasizing collaboration and data-driven decision-making.
Drive clarity and consistency across Global GTM teams by operationalizing onboarding and everboarding strategies.
Curate and maintain centralized knowledge resources in partnership with cross-functional teams.
Support ongoing training initiatives and manage internal communications to reduce noise and increase clarity.
Constructor is the next-generation platform for search and discovery in ecommerce, built to optimize metrics like revenue and profit. Founded in 2019 by Eli Finkelshteyn and Dan McCormick, it is a US-based company with a passionate team that values empathy, openness, and continuous improvement.
Deliver onboarding and training sessions for new hires using established materials and standards.
Evaluate customer interactions across voice, chat, email, and social channels and provide constructive feedback.
Collaborate with Operations, HR, and L&D teams to support continuous improvement and business needs.
The partner company specializes in customer support and business process outsourcing. They foster a collaborative culture focused on employee development and quality assurance, working with cross-functional teams.
Lead and coach a small team of Customer Success Managers, establishing clear operating cadences and enforcing CRM hygiene.
Build and implement playbooks for onboarding, account reviews, and renewals, and own key metrics like adoption and churn prevention.
Collaborate with Sales and Product leadership to align feedback loops and ensure a high-accountability, customer-first culture.
SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, delivering personalized sales calls, demos, and follow-ups in real time across multiple languages. The company is a growing global workforce with a close-knit operation and corporate headquarters in Vancouver, Canada.
Deliver engaging new-hire and upskilling training sessions using established guides and workflows.
Monitor performance metrics, identify skill gaps, and create coaching plans to improve outcomes.
Provide direct member and partner support through phone, email, and chat, resolving complex issues.
The company operates in a fast-paced, technology-driven travel environment, focusing on customer experience and modern travel technology. Its culture emphasizes employee development, high service standards, and adaptability, with remote work opportunities.
Design and develop training programs, onboarding modules, and assessments for internal support teams and vendor partners.
Facilitate training sessions and provide direct coaching and actionable feedback to agents and vendor trainers.
Use QA findings and performance signals to identify training gaps and bring recommendations to management.
Airalo is the world's first eSIM store, helping millions of travelers access affordable mobile data in 200+ countries and regions. They are a team of 400+ people across 60+ countries, building a product used by travelers every day, with a culture of trust, ownership, and freedom.
Develop and maintain strategic relationships with SMB and Corporate segment clients across US and Canada markets.
Act as a trusted advisor to key stakeholders, including C-level executives, to ensure customers achieve desired outcomes.
Drive portfolio growth through zero churn and active cross-sell and up-sell opportunities.
Creatio is a global vendor of an agentic CRM and workflow platform with no-code and AI at its core, helping organizations automate customer and operational workflows. The company supports thousands of clients in over 100 countries and was named to Inc.'s Best Workplaces list in 2025 for its commitment to employee wellbeing and strong workplace culture.
Manage a portfolio of gym owner clients as the primary point of contact across Slack, Zoom, phone, and email.
Run weekly coaching calls to identify bottlenecks, review KPIs, and hold clients accountable to their goals.
Collaborate with marketing, sales, and leadership to improve client retention, results, and referrals.
SanterMedia is a digital marketing and coaching agency helping gym owners grow revenue, profit, and impact through performance-driven advertising, sales systems, automation, and business coaching. They are a remote team focused on high standards, accountability, coaching, and transforming 1,000,000 lives through fitness.
Own capability for the Customer Success department, including Implementation and CSM teams, and lead a small enablement team of trainers and QA analysts.
Design and document SOPs, training curriculum, certification standards, onboarding programs, and QA frameworks from scratch.
Run live facilitation, coaching rhythms, and continuous learning cycles while measuring ramp time, call quality, and process adherence.
HighLevel provides an AI-powered business operating system for agencies, entrepreneurs, and SMBs to build, automate, and scale. With over 2,000 team members across 10+ countries, it operates as a global remote-first organization that values initiative, clarity, and execution.
Deliver engaging new hire and upskilling training sessions using standardized agendas and trainer guides.
Monitor performance metrics, create improvement plans, and serve as a subject matter expert during training initiatives.
Step in to support members via phone, email, and chat to resolve complex travel issues with a professional tone.
Engine is an AI-native platform for intelligent travel, building proprietary technology and supply for modern business travel. Serving over 38,000 customers and nearly 2 million travelers, Engine has been recognized as a Best Workplace for Innovators and Best Place to Work.
Lead global customer delivery: onboarding, CSM, and 24/7 coverage across US and India.
Own early-lifecycle retention, ensuring customers succeed through their first quarter and beyond.
Drive efficiency with data and AI on a flat headcount, improving outcomes without added resources.
HighLevel is an AI-powered business operating system that helps agencies, entrepreneurs and SMBs build, automate and scale their businesses, supporting over 1 million businesses in 150+ countries. With over 2,000 team members across 10+ countries, HighLevel is a global remote-first organization built for speed, ownership, and innovation.
Lead the design and delivery of onboarding and skills training for Customer Success teams, focusing on Scorpion's technology suite and digital marketing concepts.
Facilitate engaging in-person and virtual learning experiences, adapting content based on audience needs and business priorities.
Analyze training data and performance metrics to continuously improve enablement programs and content.
Scorpion is a provider of technology and services that help local businesses thrive through marketing, AI support, and human expertise. The company fosters a culture of winning mindset, genuine care, constant improvement, and teamwork.
Drive customer adoption and product value realization through deep client relationships and solution expertise.
Orchestrate solution design, onboarding, training, and continuous optimization to align with client goals.
Leverage AI and data analytics to optimize workflows, mitigate churn risks, and influence product roadmap.
Emplifi is an Autonomous CX platform that unifies social marketing, commerce, and customer care for over 20,000 brands worldwide. The company fosters an agile, open-minded culture with high trust and flexibility, and offers opportunities for professional growth.
Serve as the first point of contact for customer inquiries across live chat, phone, email, and social media.
Resolve customer issues with empathy, clarity, and efficiency, escalating technical issues when appropriate.
Process orders, cancellations, returns, and manage shipping claims and delivery-related escalations.
Aviron transforms fitness through innovative game-based workout equipment, pioneering the future of fitness entertainment. Backed by Y-Combinator with $23.5M in funding, we are a growing, flat organization with friendly people that values merit and provides ample support.
Lead a distributed Asia Pacific team of Customer Success Architects and Managers to drive customer adoption, account health, and measurable outcomes.
Coach and develop team members through regular feedback, career growth conversations, and process improvements to deliver the Success package entitlements.
Partner with Sales, Product, Engineering, and other stakeholders to strengthen customer relationships, support escalations, and align team goals with company direction.
GitLab is an intelligent orchestration platform for DevSecOps that helps organizations increase developer productivity, improve operational efficiency, and accelerate digital transformation. Trusted by more than 50 million registered users and over half the Fortune 100, GitLab fosters a high-performance, AI-driven culture where every voice is valued.
Champion retention by proactively reducing churn and driving deep product adoption.
Inspire innovation by educating customers on industry best practices and creative solutions.
Act as a trusted advisor, cultivating relationships and ensuring a seamless customer journey.
Docebo is an AI-powered learning platform that helps organizations create, deliver, and manage training. With over 900 employees worldwide, the company fosters a culture of trust, collaboration, and diversity, guided by the Docebo Heart values.
Design, build, and maintain training content and curricula across formats (1:1, small group, webinar, asynchronous) keeping materials current.
Deliver role-specific training for practice administrators, front/back office staff, and DVMs, teaching best practices and workflows.
Partner with Project Managers, Build, CS, Support, and Product to ensure training aligns with customer needs and serve as a feedback loop.
PetDesk provides user-friendly client engagement tools and a top-rated pet parent app to simplify veterinary clinic operations. The company focuses on strengthening client relationships through innovative technology and a culture that values performance and growth.