Customer Enablement Manager

Responsibilities:

• Design and maintain training content and curricula across all formats, ensuring materials evolve with product changes and customer needs.
• Deliver role-specific training for different audiences, teaching best practices and how to apply them confidently.
• Partner with Project Managers and Build teams to understand high-complexity implementations and build just-in-time training.
• Serve as a feedback loop to Implementation and CS teams, identifying gaps and accounts needing extra support.

Requirements:

• Portfolio required showing sample job aids and live or e-learning content.
• Instructional design and curriculum development experience required; must be build-first, not facilitation-only.
• 2+ years in training, onboarding, customer education, or similar customer-facing enablement, ideally in healthcare or SaaS.
• Experience designing and delivering role-specific training grounded in adult-learning principles.
• Strong communication skills, empathy, and adaptability.

Success Metrics:

• Practice staff reach confidence in role-relevant workflows by go-live.
• Customers independently apply best practices after tailored training.
• Training completion and attendance consistently meet targets.
• Low volume of basic "how-to" support tickets post-go-live.
• Training feedback scores meet or exceed expectations.