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Role Overview:
- Develop talent and maintain service standards in a technology-driven travel environment.
- Combine training delivery, performance monitoring, coaching, and operational support.
Key Responsibilities:
- Facilitate new-hire and upskilling programs and adapt training materials.
- Monitor quality indicators, coach low performers, and resolve complex customer issues.
Requirements:
- At least 1 year of training experience in a high-volume call center or similar.
- Proficiency with Zoom, Google Workspace, LMS, and project management tools.
Partner Company
The company operates in a fast-paced, technology-driven travel environment, focusing on customer experience and modern travel technology. Its culture emphasizes employee development, high service standards, and adaptability, with remote work opportunities.